Residential Support Worker III Residential Program
About the role
Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have one (1) permanent full-time position located in SW Calgary.
2 on 4 off rotation, shifts are from 15:30 to 08:30 on weekdays and 08:30 to 08:30 on weekends.
This posting closes on November 30, 2025
Program Summary
The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.
Job Summary
The Residential Support Worker III is an experienced disability worker who gives direct support to individuals with complex support needs (combination of developmental disabilities, mental health issues, and/or complex medical needs). The complexity of the individual’s needs and support requires more specialized education/training related to dual diagnoses and/or medical conditions and experience covering a broader range of services and supports.
This role supports clients to build a strong sense of empowerment, the ability to make positive decisions and help establish themselves as a part of their community and provide development and stability in our client’s daily activities.
This role is responsible for establishing professional boundaries with the client, providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).
Key responsibilities:
Client
- Establish respectful and professional boundaries while developing positive working relationships with clients
- Assist clients in the development and monitoring of goals and objectives indicated in their Individual Support Plan (ISP)
- Support individuals in specifically identified areas, including community access, daily living skills, behaviour supports, budgeting, management of health-related matters and/or harm reduction as needed
- Stay current on all individual health concerns and/or behaviours of concerns
- Follow any behaviour support plans for medical needs or behaviours of concern
- Administer medications as prescribed by the individuals’ physicians or specialists
- Assist with any required individual personal care which includes feeding, toileting, bathing, changing, grooming and dressing
- Provide any required physical or mechanical lifts and transfers
- Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable
- Adhere to all cleaning protocols; Ensure facility and environments are clean, hygienic and organized; Ensure household laundry is completed
- Complete meal preparation for individuals and ensure meals meet individual care expectations and nutritional guidelines
- Provide person-centred, high-quality support to individuals with complex needs, including significant medical, behavioural, physical, or mental health challenges, in order to promote independence, dignity, and quality of life
Agency
- Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
- Responsible for checking email communications at the beginning of every shift
- Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
- Dayforce timesheets
- Monthly expenses
- Client Monthly Summaries
- Hazard Reports
- Staff Incident & Near Miss Reports
- Client Incident Reports
- Medical Review Reports
- Monthly Safety Checklist
- Behaviour tracking
- Shift notes
- Communication book notes
- Fire drills
- Other paperwork as required
- Actively participate in the CASS Health & Safety program, and adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
- Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs
Culture
- Model and demonstrate CASS values in all interactions with clients, staff, and community members
- Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
- Demonstrate an ability and willingness to give and receive honest, balanced feedback
Key Knowledge and Skill Sets
- Ability to maintain confidentiality
- Strong verbal and written communications
- Ability to approach situations with positivity
- Ability to adapt communication styles
- Display patience
- Knowledge in supporting adults with developmental disabilities preferred
Required Education
- Diploma or equivalent experience in Disability Studies
Other Required Skills
- A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
- A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
- A vehicle and valid driver's license are considered assets
This position falls under the Caregivers Act. For full details please visit the site below:
Caregivers – Employment standards exceptions | Alberta.ca
https://www.alberta.ca/es-exceptions-caregivers.aspx
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
About Calgary Alternative Support Services
CASS is a Not-For-Profit Human Service Agency which was founded in 1988 in order to support people with disabilities to escape segregation and discrimination - and to live, work, play and contribute in their communities. The work of CASS is a combination of advocacy, community development and service to the people of Calgary.
Our Vision
Diverse and inclusive communities where all members are engaged and valued.
Our Mission
CASS facilitates connections and opportunities that promote personal development and inclusive communities.
Our Mandate
CASS is committed to building diverse and inclusive communities. CASS provides person-centered supports to youth and adults with disabilities or barriers. We support people to have greater overall well-being through housing, employment, life skills development, community involvement as well as opportunities to develop social networks and engage in valued roles in their communities.
Our Values
Community Development
Self-determination
Partnership and Collaboration
Fun
Authenticity
Social Inclusion
Resiliency
Courage
Continuous Learning and Development
Human Rights
Safety
Residential Support Worker III Residential Program
About the role
Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have one (1) permanent full-time position located in SW Calgary.
2 on 4 off rotation, shifts are from 15:30 to 08:30 on weekdays and 08:30 to 08:30 on weekends.
This posting closes on November 30, 2025
Program Summary
The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.
Job Summary
The Residential Support Worker III is an experienced disability worker who gives direct support to individuals with complex support needs (combination of developmental disabilities, mental health issues, and/or complex medical needs). The complexity of the individual’s needs and support requires more specialized education/training related to dual diagnoses and/or medical conditions and experience covering a broader range of services and supports.
This role supports clients to build a strong sense of empowerment, the ability to make positive decisions and help establish themselves as a part of their community and provide development and stability in our client’s daily activities.
This role is responsible for establishing professional boundaries with the client, providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).
Key responsibilities:
Client
- Establish respectful and professional boundaries while developing positive working relationships with clients
- Assist clients in the development and monitoring of goals and objectives indicated in their Individual Support Plan (ISP)
- Support individuals in specifically identified areas, including community access, daily living skills, behaviour supports, budgeting, management of health-related matters and/or harm reduction as needed
- Stay current on all individual health concerns and/or behaviours of concerns
- Follow any behaviour support plans for medical needs or behaviours of concern
- Administer medications as prescribed by the individuals’ physicians or specialists
- Assist with any required individual personal care which includes feeding, toileting, bathing, changing, grooming and dressing
- Provide any required physical or mechanical lifts and transfers
- Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable
- Adhere to all cleaning protocols; Ensure facility and environments are clean, hygienic and organized; Ensure household laundry is completed
- Complete meal preparation for individuals and ensure meals meet individual care expectations and nutritional guidelines
- Provide person-centred, high-quality support to individuals with complex needs, including significant medical, behavioural, physical, or mental health challenges, in order to promote independence, dignity, and quality of life
Agency
- Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
- Responsible for checking email communications at the beginning of every shift
- Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
- Dayforce timesheets
- Monthly expenses
- Client Monthly Summaries
- Hazard Reports
- Staff Incident & Near Miss Reports
- Client Incident Reports
- Medical Review Reports
- Monthly Safety Checklist
- Behaviour tracking
- Shift notes
- Communication book notes
- Fire drills
- Other paperwork as required
- Actively participate in the CASS Health & Safety program, and adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
- Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs
Culture
- Model and demonstrate CASS values in all interactions with clients, staff, and community members
- Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
- Demonstrate an ability and willingness to give and receive honest, balanced feedback
Key Knowledge and Skill Sets
- Ability to maintain confidentiality
- Strong verbal and written communications
- Ability to approach situations with positivity
- Ability to adapt communication styles
- Display patience
- Knowledge in supporting adults with developmental disabilities preferred
Required Education
- Diploma or equivalent experience in Disability Studies
Other Required Skills
- A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
- A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
- A vehicle and valid driver's license are considered assets
This position falls under the Caregivers Act. For full details please visit the site below:
Caregivers – Employment standards exceptions | Alberta.ca
https://www.alberta.ca/es-exceptions-caregivers.aspx
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
About Calgary Alternative Support Services
CASS is a Not-For-Profit Human Service Agency which was founded in 1988 in order to support people with disabilities to escape segregation and discrimination - and to live, work, play and contribute in their communities. The work of CASS is a combination of advocacy, community development and service to the people of Calgary.
Our Vision
Diverse and inclusive communities where all members are engaged and valued.
Our Mission
CASS facilitates connections and opportunities that promote personal development and inclusive communities.
Our Mandate
CASS is committed to building diverse and inclusive communities. CASS provides person-centered supports to youth and adults with disabilities or barriers. We support people to have greater overall well-being through housing, employment, life skills development, community involvement as well as opportunities to develop social networks and engage in valued roles in their communities.
Our Values
Community Development
Self-determination
Partnership and Collaboration
Fun
Authenticity
Social Inclusion
Resiliency
Courage
Continuous Learning and Development
Human Rights
Safety