Location: Owen Sound, OntarioType: In the OfficeOur team is looking for a Technical Fire Alarm Specialist to join our Owen Sound, ON branch! In this role, the successful candidate will provide support for multiple brands of products to Canadian and International markets including the coordination and preparation of all documentation as required for new and existing products.

Troy Life & Fire Safety Ltd. is looking for a Technical Fire Alarm Specialist to join our team in Owen Sound, ON. Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy is a 2025 winner of the Canada's Best Managed program.

Responsibilities

• Maintain part numbers in ERP system.
• Be knowledgeable about major competitors and their prime products.
• Create technically written support documents for engineering product specifications, to be utilized in website promotion, social media, TIPs, Pitch Sheets and RFP submittals by engaging with the Marketing Team.
• Assist in onboarding and product training programs for new sales/service personnel
• Create PowerPoint Presentations for sales training as well as end-user product presentations.
• Monitor pricing levels on product lines, providing corrective action when they are less than the guidelines established by the product/marketing managers
• Research, prepare and recommend contract and distributor level pricing
• Research and prepare new product definitions
• Maintain company SharePoint site with technical product content
• Ensure product demos are in good working order and track and coordinate branch demo requests
• Support company trade shows and sales meetings with presentations, demos and technical support
• Other related duties as assigned

Qualifications

• Graduate of Electronic or Electrical Technology/Fire Protection Technology or equivalent experience
• Technical background with superior written and oral skills
• Ability to collaborate and work effectively within a team
• Proficient in Math and Excel skills
• Proficient in technical writing and documentation
• ERP experience considered a strong asset
• Knowledge of ULC standards and building codes
• Technical fire alarm expertise considered an asset
• Knowledge of the fire and life safety industry – sales, marketing, distribution

Why Work with Troy? Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

• Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.