About the role
Title: Office Administrative Assistant
Reports To: Office Manager
Location: Thunder Bay – 26 Haniak Road
Job Description Summary
GFL Environmental Services in Thunder Bay is seeking a dedicated Office Administrative Assistant to thrive in our fast-paced and ever-changing environment. In this role, you will ensure the seamless flow of inter-office documentation and serve as a primary point of contact for team members and customers. You will be responsible for managing sales inquiries, resolving service
issues, and routing complex requests to the appropriate departments, all while maintaining professional relationships with vendors and clients.
Key Responsibilities:
- Manage high-volume phone inquiries, providing direct assistance to customers and vendors or
escalating complex queries to management as needed.
- Maintain accurate records within the Operation Management System (OMS), including
onboarding new customers and facilitating credit checks.
- Coordinate customer account setups and schedule updates.
- Audit accounts for discrepancies and performs necessary adjustments to ensure data integrity.
- Act as a primary liaison between the company and customers to resolve routine issues and
improve service quality.
- Oversee documentation and assist customers with required paperwork, including the collection
and processing of feedback forms.
- Investigate and assist with resolving billing discrepancies to ensure financial accuracy while
providing dedicated administrative support to site management.
- Monitor inventory and execute the ordering of office and maintenance supplies.
- Track compliance by assisting management with the monitoring of annual driver training
requirements.
- Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.
- Manage document control workflows, including photocopying, collating, mailing, and
digital/physical filing,
- Work with Accounts Receivable department processing high volumes of credit card payments
- Execute time-sensitive administrative tasks under pressure while maintaining high service
standards.
Knowledge, Skills & Key Competencies:
- Experience: 2–4 years of combined customer service experience in a call center or
professional office setting.
- Education: A University degree or College diploma in Environmental Science Technology or a
related discipline is considered a strong asset.
- Technical Savvy: Exceptional computer competence with a working knowledge of Google
Workspace (and a willingness to train on industry-specific systems).
- Communication: Excellent oral and written English skills, paired with strong interpersonal
abilities to foster positive relationships with vendors and clients.
- Mindset: A desire to learn the nuances of our business and the adaptability to handle evolving
priorities with ease.
GFL Environmental is an equal opportunity employer and encourages applications from all qualified
individuals. We thank you for your interest. Only those selected for an interview will be contacted.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Not the right fit? Search for Office Administrative Assistant jobs in Rosslyn, ON
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.
Similar Jobs
About the role
Title: Office Administrative Assistant
Reports To: Office Manager
Location: Thunder Bay – 26 Haniak Road
Job Description Summary
GFL Environmental Services in Thunder Bay is seeking a dedicated Office Administrative Assistant to thrive in our fast-paced and ever-changing environment. In this role, you will ensure the seamless flow of inter-office documentation and serve as a primary point of contact for team members and customers. You will be responsible for managing sales inquiries, resolving service
issues, and routing complex requests to the appropriate departments, all while maintaining professional relationships with vendors and clients.
Key Responsibilities:
- Manage high-volume phone inquiries, providing direct assistance to customers and vendors or
escalating complex queries to management as needed.
- Maintain accurate records within the Operation Management System (OMS), including
onboarding new customers and facilitating credit checks.
- Coordinate customer account setups and schedule updates.
- Audit accounts for discrepancies and performs necessary adjustments to ensure data integrity.
- Act as a primary liaison between the company and customers to resolve routine issues and
improve service quality.
- Oversee documentation and assist customers with required paperwork, including the collection
and processing of feedback forms.
- Investigate and assist with resolving billing discrepancies to ensure financial accuracy while
providing dedicated administrative support to site management.
- Monitor inventory and execute the ordering of office and maintenance supplies.
- Track compliance by assisting management with the monitoring of annual driver training
requirements.
- Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.
- Manage document control workflows, including photocopying, collating, mailing, and
digital/physical filing,
- Work with Accounts Receivable department processing high volumes of credit card payments
- Execute time-sensitive administrative tasks under pressure while maintaining high service
standards.
Knowledge, Skills & Key Competencies:
- Experience: 2–4 years of combined customer service experience in a call center or
professional office setting.
- Education: A University degree or College diploma in Environmental Science Technology or a
related discipline is considered a strong asset.
- Technical Savvy: Exceptional computer competence with a working knowledge of Google
Workspace (and a willingness to train on industry-specific systems).
- Communication: Excellent oral and written English skills, paired with strong interpersonal
abilities to foster positive relationships with vendors and clients.
- Mindset: A desire to learn the nuances of our business and the adaptability to handle evolving
priorities with ease.
GFL Environmental is an equal opportunity employer and encourages applications from all qualified
individuals. We thank you for your interest. Only those selected for an interview will be contacted.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Not the right fit? Search for Office Administrative Assistant jobs in Rosslyn, ON
About GFL Environmental
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™.
Allied Universal’s Canadian operations are a hallmark of integrity, discretion, and professionalism. For over 20 years, we have provided unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses throughout Canada. Our relationships with our employees and clients are at the heart of everything we do, each and every day. With a large span of regional offices, our national reach and local presence covers the nation.
Through our one-on-one collaboration, we partner with you to truly understand your security needs and goals. Through our leading services, systems, and solutions—security services, technology services, and complementary services— Allied Universal is There for you. ™ Commercial, Industrial, Retail & Law Enforcement markets have been our primary focus.
Our commitment to finding the highest quality products is never ending, whether for the Industrial Mining, Nuclear, Forestry industry, or the Retail, Commercial industries, our clients gain our knowledge of “What Works” for their respective businesses.