Purpose of this position

To guide, support and coordinate all labor relations activities at all DP World Canadian business units, ensuring adherence to established protocols, fostering effective communication, and promoting DP World’s strategic interests.

Key responsibilities

• Support collective bargaining negotiations for multiple agreements.
• Conduct thorough analysis of provisions within the collective agreements to inform strategic proposal development during the collective bargaining process.
• Provide guidance and support to all business units in interpreting and managing the application of collective agreements.
• Facilitate and support union recruitment processes in alignment with collective agreement provisions and ensuring adherence to established protocols.
• Manage the Workplace Harassment and Violence Prevention process as a Designated Recipient, including resolving, tracking and reporting.
• Administer and oversee leave entitlements under the Canada Labour Code for unionized employees, ensuring compliance with legislative requirements and collective agreements.
• Maintain consistency across business units, safeguarding strategic objectives during issue resolution and LR decision-making processes. Proactively anticipate potential inter-location challenges, promoting organizational preparedness and awareness across all departments.
• Act as the central contact for all matters related to grievances, including collaborating with internal stakeholders to understand issues and formulate responses.
• Streamline and monitor grievance administration, including tracking grievances across business units, managing schedules for arbitrations and labor board hearings, and ensuring timely and comprehensive communication with key personnel.
• Develop best practices and procedures pertaining to discipline and grievance responses, ensuring continual enhancement and alignment with strategic goals.
• Coordinate and manage the full-cycle unionized recruitment process for specified roles, ensuring alignment with collective agreement provisions, established protocols, and internal approvals.
• Cultivate and sustain strong relationships with representatives of multiple Unions across Canada, representing DP World professionally and fostering positive engagement where possible.

Qualifications, Job Function, Technical Knowledge and Skills

• Education: bachelor’s degree in human resources, business administration, law, or a related field.
• Minimum of 3 years of progressive experience in interpreting and supporting the administration of collective agreements, grievances, and arbitration, either in a labour relations or senior human resources advisory role.
• Demonstrated ability to manage administrative, process-driven work (e.g., tracking, documentation, scheduling, and correspondence) with strong attention to detail.
• In-depth understanding of labor laws, regulations, and employment standards. Familiarity with, and able to support, collective bargaining process, dispute resolution, and grievance handling procedures.
• Exceptional written and verbal communication skills with the ability to articulate complex legal and labor-related issues clearly and concisely.
• Strong negotiation and conflict resolution skills with the capacity to navigate sensitive or contentious situations.
• Excellent organizational skills and the ability to manage multiple priorities while maintaining attention to detail.
• Strong analytical and critical thinking abilities to assess complex labour relations issues, identify trends, and provide strategic recommendations.
• Ability to adapt quickly to changing business environments and priorities, demonstrating flexibility and resilience in the face of challenges.
• Advanced proficiency in Microsoft Office Suite, specifically Excel and Word, with the ability to create complex spreadsheets, documents, and presentations. Proficiency using pivot tables required.
• Proven ability to build and maintain effective relationships with various stakeholders, including employees, unions, and management.
• Proven ability to maintain a strong and composed approach when dealing with challenging situations, ensuring effective, professional communication and positive outcomes under pressure.
• Fluent in English.
• Previous Canadian work experience or experience working directly with Canadian industries.