Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Host

Be the first smile, and the lasting impression, at our exceptional F&B destinations. From Notch8 inside the iconic Fairmont Hotel Vancouver to the intimate speakeasy HIBIKI and other unique venues, you’ll set the tone for an unforgettable guest experience from the moment they arrive.

What’s In It for You

• An inclusive, empowering, and positive company culture where people come first
• The chance to work alongside passionate hospitality professionals who love what they do
• Competitive pay, starting at $26.09/hour, increasing to $32.62/hour after probation
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive 50% off Pacific Northwest F&B discount across Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability coverage (eligibility applies)
• Company-matched pension plan and optional Group Registered Retirement Savings Plan
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and F&B rates at Accor properties worldwide
• The opportunity to work in a luxury hotel within a Vancouver heritage building with a legacy dating back to 1939
• Learning and development programs through our Academies to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives.

What You'll Be Doing

• Greeting guests warmly and professionally, delivering engaging service from start to finish

• Assisting guests with menu selections in an informative and personable manner

• Supporting colleagues during service for a smooth and consistent guest experience, including running food, refreshing beverages, and resetting tables

• Demonstrating in-depth knowledge of beverages, menu items, preparation methods, and current promotions

• Handling guest concerns gracefully, offering solutions, and proactively improving service

• Being attentive to dietary restrictions and allergies, ensuring effective communication among the team

• Staying current with loyalty program offerings and promotions

• Following all outlet policies, procedures, and service standards

• Adhering to safety and sanitation policies when handling food and beverages

• Performing other duties as assigned

Qualifications

What We Are Looking For

• Service-focused personality with experience in high-volume restaurants (preferred)
• Experience in luxury hotels or service-based industries (ideal but not required)
• Genuine passion for food and beverage
• Calm, courteous, and professional under pressure
• Strong communication, interpersonal, and problem-solving skills
• Professional working proficiency in English
• Proven ability to multitask and manage multiple priorities in a fast-paced environment
• Team player who can also work independently when needed
• Positive “Can do” attitude with a sense of urgency
• Highly responsible, reliable, and professional in appearance and conduct
• Knowledge of wine, spirits, beer, cocktails, and specialty coffee (an asset)
• Valid Serving It Right Certification
• Flexibility to work a fluctuating schedule, including weekends, evenings, holidays, and rotating shifts

Physical Aspects of the Position

• Constant standing and walking throughout the shift

• Frequent ascending or descending ladders, stairs, and ramps

• Occasional lifting and carrying up to 30 lbs.

• Occasional kneeling, pushing, and pulling

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS