Front Desk Clerk
About the role
Organizational Unit
University of Victoria -> Student Affairs -> Office of the Registrar and Enrolment Management
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
4 November 2025
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$4,185.00 - $4,344.00
Additional Posting Information:
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
PB6
Hours of Work
Monday to Friday, 8:30 am - 4:30 pm
Start Date
11/10/2025
End Date
2/9/2026
Employee Group:
CUPE 951 - Term
of Hires Needed
1
Category
Administrative and Support Services
About this Opportunity
Student Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world”. The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success.
In working to achieve this vision, the Office of the Registrar and Enrolment Management (OREM) places students at the centre of operations and supports students to achieve their academic and life goals. Individual connections with OREM team members and services, as well as interactions with on-line services, contribute to students’ growth in knowledge, independence and confidence. Registrarial services strive to directly support students’ success in their university studies, campus life and subsequent life pursuits. The range of services provided by the units within the OREM appear at every point in the student life cycle, beginning with recruitment and admissions, all the way through to convocation. Members of the OREM team strive to be consistent in their interpretation, communication and application of regulations, policies and procedures while being both professional and respectful of the diversity and complexity of needs across the university campus. The OREM interacts with staff, students, faculty, university and external community members in order to assist in the delivery of core services that cross operational and departmental boundaries (e.g., registration, class and exam scheduling). It is important that students and our university colleagues are well-informed and well-supported by the OREM and the services offered.
Job Summary
The Office of the Registrar and Enrolment Management (OREM) provides support services to students, parents, faculty, staff, external agencies and the educational community in matters ranging from admission to graduation and beyond. The Graduate Admissions and Records Office (GARO) is a unit within OREMwhich deals with a very high volume of applications and inquiries and a wide variety of graduate student needs.
Reporting to a GARO Officer, the Graduate Admissions and Records Front Desk Clerk provides front line customer service (in-person, by mail, over the phone, and by email) for the GARO team by welcoming students and visitors and responding to inquiries with reliable, accurate information. This position refers to the Graduate Calendar, the UVic website, GARO policies, procedures, and other reference materials to answer inquiries and will research or refer to other areas on campus as necessary. The GARO Front Desk Clerk opens, identifies, sorts and distributes campus and external mail; produces letters upon student requests; and inputs and retrieves data from the Banner Student Information System. This position will also process application materials; assist students with online applications and registration; explain tuition and other fees. This position is also responsible for daily cashier duties including reconciliation reports and deposits.
The GARO Front Desk Clerk is expected to perform related tasks similar in scope and complexity and provide assistance to support other operational responsibilities within the office.
Job Requirements
Skills:
- Strong attention to detail skills
- Ability to prioritize to meet deadlines
- Flexibility to adapt to changing priorities, fluctuating tasks and pace in response to operational needs
- Proven ability to multi-task, and handle large volumes of work and frequent interruptions without compromising accuracy
- Demonstrated ability to work effectively individually or in a team environment
- Cross-cultural communication and problem solving skills
- Demonstrated outstanding customer service approach
- Excellent interpersonal and communication skills to communicate effectively with applicants, students, faculty and the general public using good judgement and common sense, tact and diplomacy
Specialized Knowledge/Education:
- Previous experience with handling cash and using a point of sale machine
- Standard office software such as MS Outlook, Word and Excel
Experience:
- Two years office or receptionist experience
- Experience working in a cross-cultural environment preferably in a post-secondary setting Experience working in a university setting, within Banner software, and with the Faculty of Graduate Studies policies would be considered an asset;
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic
Front Desk Clerk
About the role
Organizational Unit
University of Victoria -> Student Affairs -> Office of the Registrar and Enrolment Management
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
4 November 2025
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$4,185.00 - $4,344.00
Additional Posting Information:
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
PB6
Hours of Work
Monday to Friday, 8:30 am - 4:30 pm
Start Date
11/10/2025
End Date
2/9/2026
Employee Group:
CUPE 951 - Term
of Hires Needed
1
Category
Administrative and Support Services
About this Opportunity
Student Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world”. The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success.
In working to achieve this vision, the Office of the Registrar and Enrolment Management (OREM) places students at the centre of operations and supports students to achieve their academic and life goals. Individual connections with OREM team members and services, as well as interactions with on-line services, contribute to students’ growth in knowledge, independence and confidence. Registrarial services strive to directly support students’ success in their university studies, campus life and subsequent life pursuits. The range of services provided by the units within the OREM appear at every point in the student life cycle, beginning with recruitment and admissions, all the way through to convocation. Members of the OREM team strive to be consistent in their interpretation, communication and application of regulations, policies and procedures while being both professional and respectful of the diversity and complexity of needs across the university campus. The OREM interacts with staff, students, faculty, university and external community members in order to assist in the delivery of core services that cross operational and departmental boundaries (e.g., registration, class and exam scheduling). It is important that students and our university colleagues are well-informed and well-supported by the OREM and the services offered.
Job Summary
The Office of the Registrar and Enrolment Management (OREM) provides support services to students, parents, faculty, staff, external agencies and the educational community in matters ranging from admission to graduation and beyond. The Graduate Admissions and Records Office (GARO) is a unit within OREMwhich deals with a very high volume of applications and inquiries and a wide variety of graduate student needs.
Reporting to a GARO Officer, the Graduate Admissions and Records Front Desk Clerk provides front line customer service (in-person, by mail, over the phone, and by email) for the GARO team by welcoming students and visitors and responding to inquiries with reliable, accurate information. This position refers to the Graduate Calendar, the UVic website, GARO policies, procedures, and other reference materials to answer inquiries and will research or refer to other areas on campus as necessary. The GARO Front Desk Clerk opens, identifies, sorts and distributes campus and external mail; produces letters upon student requests; and inputs and retrieves data from the Banner Student Information System. This position will also process application materials; assist students with online applications and registration; explain tuition and other fees. This position is also responsible for daily cashier duties including reconciliation reports and deposits.
The GARO Front Desk Clerk is expected to perform related tasks similar in scope and complexity and provide assistance to support other operational responsibilities within the office.
Job Requirements
Skills:
- Strong attention to detail skills
- Ability to prioritize to meet deadlines
- Flexibility to adapt to changing priorities, fluctuating tasks and pace in response to operational needs
- Proven ability to multi-task, and handle large volumes of work and frequent interruptions without compromising accuracy
- Demonstrated ability to work effectively individually or in a team environment
- Cross-cultural communication and problem solving skills
- Demonstrated outstanding customer service approach
- Excellent interpersonal and communication skills to communicate effectively with applicants, students, faculty and the general public using good judgement and common sense, tact and diplomacy
Specialized Knowledge/Education:
- Previous experience with handling cash and using a point of sale machine
- Standard office software such as MS Outlook, Word and Excel
Experience:
- Two years office or receptionist experience
- Experience working in a cross-cultural environment preferably in a post-secondary setting Experience working in a university setting, within Banner software, and with the Faculty of Graduate Studies policies would be considered an asset;
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic