Sales Development Representative (SDR) - SaaS
Top Benefits
About the role
About Bettermode Bettermode helps B2B SaaS companies build powerful customer communities that drive retention, expansion, and advocacy through engagement, self-service, and content creation.
Built with a modern UX, Bettermode is fast to launch, easy to scale, and measurable with built-in analytics. Backed by Silicon Valley investors and trusted by brands like HiBob, BILL and Flutterflow, we’re proud to connect millions of end-users daily.
Join us as we continue building tools that redefine customer engagement!
As we enter our next stage of growth, we’re expanding our sales motion to enhance our strong inbound engine. We’re looking for a Sales Development Representative (SDR who can roll up their sleeves and help optimize processes to drive consistent pipeline growth.
The Role
As our SDR, you’ll be the first point of contact for inbound leads and signups. You’ll qualify discovery calls before handing them to the Sales Manager and re-engage past leads to reactivate pipeline.
This is a high-impact role where you’ll learn full-funnel sales fundamentals while contributing directly to pipeline growth and revenue.
What You’ll Do
Inbound Qualification
- Qualify inbound signups and discovery calls before passing them to the Sales Manager.
- Ensure 100% of booked meetings are pre-qualified, focusing on fit, pain, and potential value.
- Maintain a high AE acceptance rate (≥75%) by ensuring quality handoffs.
Lead Reactivation & Nurture
- Systematically re-engage past leads, trials, and dormant accounts to uncover new opportunities.
- Run email and LinkedIn sequences using tools like Apollo and Instantly.
- Develop messaging frameworks and cadences to optimize engagement and conversion.
Process & Collaboration
- Maintain impeccable CRM hygiene every call logged, every lead status updated.
- Work closely with Marketing to provide feedback on inbound lead quality.
- Collaborate with the BDR Manager to ensure smooth coordination between inbound and outbound efforts.
Who You Are
- 3+ years of experience in an SDR, BDR or Inside Sales in B2B SaaS (startup experience is a plus).
- Excellent communication skills, articulate, clear, and confident on calls and in writing.
- Highly organized, proactive, and detail-oriented.
- Strong discovery and qualification skills (familiar with BANT or MEDDPICC-light frameworks).
- Comfortable working in tools like Apollo, HubSpot, Salesforce, and LinkedIn Sales Navigator.
- Coachable, curious, and motivated by learning how modern SaaS sales work.
- Resilient, you can handle rejection, stay positive, and keep moving.
Why Join Bettermode
- Be the architect of a brand-new outbound motion at a established SaaS company.
- Work alongside an experienced founding team that values autonomy, experimentation, and results.
- Leverage cutting-edge AI tools to build an outbound system of the future.
- Competitive OTE (base salary + commission), meaningful upside, and a chance to make direct impact.
Benefits
- 🌟 At Bettermode, we’re dedicated to empowering our team to thrive—both professionally and personally. We offer location-based, competitive compensation that reflects your expertise and impact, with annual reviews so you can grow with us. Our culture is built on ownership and trust, giving you real influence over how we scale and succeed.
- 🩺 From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most.
- 😎 Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it.
- 🛠️ You’ll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need.
- 💡 We want you to thrive in your work: every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit.
- 🏢 Our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks, coffee, video games, and board games, as well as dedicated seating and a flexible environment that supports creativity, focus, and teamwork.
- 🌎 Join a globally diverse and collaborative team where you’re supported to do your best work and have access to all the resources needed to succeed.
About Bettermode
Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention.
The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools.
With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center.
Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!
Sales Development Representative (SDR) - SaaS
Top Benefits
About the role
About Bettermode Bettermode helps B2B SaaS companies build powerful customer communities that drive retention, expansion, and advocacy through engagement, self-service, and content creation.
Built with a modern UX, Bettermode is fast to launch, easy to scale, and measurable with built-in analytics. Backed by Silicon Valley investors and trusted by brands like HiBob, BILL and Flutterflow, we’re proud to connect millions of end-users daily.
Join us as we continue building tools that redefine customer engagement!
As we enter our next stage of growth, we’re expanding our sales motion to enhance our strong inbound engine. We’re looking for a Sales Development Representative (SDR who can roll up their sleeves and help optimize processes to drive consistent pipeline growth.
The Role
As our SDR, you’ll be the first point of contact for inbound leads and signups. You’ll qualify discovery calls before handing them to the Sales Manager and re-engage past leads to reactivate pipeline.
This is a high-impact role where you’ll learn full-funnel sales fundamentals while contributing directly to pipeline growth and revenue.
What You’ll Do
Inbound Qualification
- Qualify inbound signups and discovery calls before passing them to the Sales Manager.
- Ensure 100% of booked meetings are pre-qualified, focusing on fit, pain, and potential value.
- Maintain a high AE acceptance rate (≥75%) by ensuring quality handoffs.
Lead Reactivation & Nurture
- Systematically re-engage past leads, trials, and dormant accounts to uncover new opportunities.
- Run email and LinkedIn sequences using tools like Apollo and Instantly.
- Develop messaging frameworks and cadences to optimize engagement and conversion.
Process & Collaboration
- Maintain impeccable CRM hygiene every call logged, every lead status updated.
- Work closely with Marketing to provide feedback on inbound lead quality.
- Collaborate with the BDR Manager to ensure smooth coordination between inbound and outbound efforts.
Who You Are
- 3+ years of experience in an SDR, BDR or Inside Sales in B2B SaaS (startup experience is a plus).
- Excellent communication skills, articulate, clear, and confident on calls and in writing.
- Highly organized, proactive, and detail-oriented.
- Strong discovery and qualification skills (familiar with BANT or MEDDPICC-light frameworks).
- Comfortable working in tools like Apollo, HubSpot, Salesforce, and LinkedIn Sales Navigator.
- Coachable, curious, and motivated by learning how modern SaaS sales work.
- Resilient, you can handle rejection, stay positive, and keep moving.
Why Join Bettermode
- Be the architect of a brand-new outbound motion at a established SaaS company.
- Work alongside an experienced founding team that values autonomy, experimentation, and results.
- Leverage cutting-edge AI tools to build an outbound system of the future.
- Competitive OTE (base salary + commission), meaningful upside, and a chance to make direct impact.
Benefits
- 🌟 At Bettermode, we’re dedicated to empowering our team to thrive—both professionally and personally. We offer location-based, competitive compensation that reflects your expertise and impact, with annual reviews so you can grow with us. Our culture is built on ownership and trust, giving you real influence over how we scale and succeed.
- 🩺 From your very first day, you and your family are covered by comprehensive Canadian health benefits—dental and vision included—so you can focus on what matters most.
- 😎 Enjoy unlimited paid vacation days, paid parental leave to support your family, and bereavement leave should you need it.
- 🛠️ You’ll have all the equipment you need provided, or you can bring your own device and access our Device Upgrade Policy—an interest-free hardware stipend repayable via payroll deductions, allowing you to upgrade when you need.
- 💡 We want you to thrive in your work: every team member receives a monthly Tech & Appreciation Stipend—perfect for testing new software or tools and improving your workflows as you see fit.
- 🏢 Our downtown Toronto office is less than a 15-minute walk from Union Station, with a free shuttle running throughout the day. The office features complimentary snacks, coffee, video games, and board games, as well as dedicated seating and a flexible environment that supports creativity, focus, and teamwork.
- 🌎 Join a globally diverse and collaborative team where you’re supported to do your best work and have access to all the resources needed to succeed.
About Bettermode
Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention.
The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools.
With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center.
Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!