JOB INFORMATION
Requisition ID: 11585
Number of Vacancies: 1
Department: Information Technology Services (20000014) - ITS-Department Head & Staff (30000026)
Salary Information: $156,829.40 - $195,941.20
Pay Scale Group: 13SA (CAN/S/N/13SA)
Employment Type: Regular
Weekly Hours: 35, Off Days: Saturday and Sunday Shift: Day
Posted On: August 14, 2025
Last Day to Apply: August 20, 2025
Reports to: Chief Information Officer

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

OVERVIEW

In alignment with our commitment to modernization and operational excellence, we are seeking a visionary Senior Director to lead governance and support functions across IT Services, driving strategic impact and organizational efficiency. This role plays a pivotal part in shaping TTC’s transformation journey—championing service frameworks, resource capacity planning, financial stewardship, and change management strategies.

Our ideal candidate is a collaborative and forward-thinking leader with deep expertise in IT governance, service management, and organizational change. They bring a strong track record of driving high-quality service delivery, enabling project success, and fostering cross-functional alignment.

POSITION SUMMARY

Reporting to the Chief Information Officer (CIO), this strategic role provides centralized oversight of performance, compliance, and continuous improvement, ensuring streamlined visibility and accountability across the department. Leading two Directors and their teams, the Senior Director ensures consistent application of policies, processes, and standards that support enterprise-wide planning and execution and ensure long-term success.

SCOPE & RESPONSIBILITIES

The duties of this role will include but are not limited to the below:

• Develop and maintain robust IT governance frameworks, policies, and standards to ensure compliance, consistency, and accountability across IT Services.
• Oversee resource management, procurement, budgeting, service management, and project delivery.
• Implement data-driven performance monitoring and reporting to support strategic decision-making by the CIO and leadership.
• Align IT operations with corporate goals, risk management, and audit requirements.
• Lead the planning and utilization of the shared IT resource pool to ensure effective assignment based on initiative demand and team capacity.
• Act as liaison to the Finance department, coordinating IT’s operating and capital budget planning, reporting, and performance tracking.
• Improve cost-efficiency, procurement turnaround times, and financial forecasting.
• Establish and enhance IT Service Management framework (ITIL-based).
• Oversee PMO to standardize delivery frameworks and quality assurance.
• Monitor service and project performance; drive corrective and preventive actions while promoting service excellence and ensuring user satisfaction.
• Conduct internal IT quality reviews for compliance and operational improvement.
• Lead change management for technology initiatives.
• Champion innovation and continuous service improvement using feedback and best practices.
• Ensure accountability, competence development, and succession planning.
• Report financial and performance results to CIO, including key issues and risks.
• Enforce TTC policies and standards within IT Governance and Management.
• Perform other work-related functions as assigned.

KEY SKILLS & EXPERTISE

• Strong project management skills with a background in establishing and managing delivery frameworks, templates, and quality oversight mechanisms within a Project Management Office (PMO).
• Expertise in IT Service Management, including service performance monitoring, process optimization, and continuous improvement based on ITIL practices.
• Proven strategic thinking and ability to align governance with organizational goals.
• Strong ethical leadership with a commitment to transparency and accountability with expertise in risk management, compliance, and regulatory frameworks.
• Experience leading organizational change management programs for IT initiatives, including communication planning, stakeholder engagement, and training delivery.
• Strong understanding of governance frameworks such as COBIT, ITIL, and ISO standards, and their practical application in service and project environments.
• Knowledge of quality assurance practices, audit methodologies, and continuous improvement approaches (e.g., Lean, Six Sigma) is an asset.
• Highly developed analytical, problem solving, interpersonal, leadership and coaching skills.
• Excellent verbal/written communication and presentation skills with the ability to communicate clearly and tactfully.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

EDUCATION & PROFESSIONAL CREDENTIALS

• University degree in Computer Science, Business or other related discipline, combined with progressive experience in solution delivery leadership positions such as Project/Program Management, Application Development and Support Management or a combination of education, training and experience deemed to be equivalent.

COMMITMENT TO EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.