Gift Processing Clerk (Casual)
Top Benefits
About the role
Do you thrive on accuracy, organization, and making a difference behind the scenes? Join UGM as a Gift Processing Clerk and help transform generosity into hope.
The Gift Processing Clerk facilitates excellent customer service through accurate record-keeping, data entry and communication; timely processing of donations, maintaining donor database; receiving and distributing incoming/outgoing mail.
This is a casual position . The starting range for this position is $20.58 to $22.49 per hour.
Who We Are Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.
Main Duties & Responsibilities Main Duties
- Open and categorize 200 pieces of mail per hour with high accuracy (during busy season daily average pieces of mail can reach 600 pieces).
- Look up, edit and verify all donor accounts in the Salesforce database.
- Prepare daily deposits as required.
- Prepare all of UGM’s outgoing mail for the next day using mail folding and mail postage machines.
- Post and balance daily donations; cheques, cash, credit cards, online donations and Gifts-in-kind.
- Answer and direct incoming calls in a friendly, customer-focused manner.
- Ensure timely follow-up on all customer inquiries.
- Confirm, maintain and reconcile all donor accounts.
- Distribute incoming/outgoing mail.
Team Duties And Responsibilities
- Model open communication and work collaboratively within the External Engagement Department and UGM as a whole for the good of the organization, in support of UGM’s mission, core values and strategic plan.
- Commit to helping nourish a truthful, forgiving, approachable, joyful, healthy environment.
General
- Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
- Perform other duties as assigned.
Knowledge, Skills And Abilities
- High school diploma with some post-secondary courses; Related business or office certificate is an asset
- Previous experience in an office environment preferred.
- Consideration may be given to alternate combinations of lived experience and education.
- Highly detail oriented, works with accuracy and with proven organizational skills.
- Ability to work under pressure in a fast-paced environment and work to deadlines.
- Comfortable operating folding and postage machines.
- Intermediate computer skills (Excel, Word and Outlook) with 60 wpm typing speed preferred.
- Good English skills (verbal, reading and writing).
- Neat and readable handwriting an asset.
- Intermediate knowledge of database required. Experience in Salesforce preferred.
- Ability to lift 30 pounds as needed
Working Conditions
- Work Location
Work is generally performed indoors within an office environment, with standard office equipment available.
- Physical Requirements
Work is generally sedentary in nature, but may require standing, walking or reaching for up to 10% of the time. Employee is required to look at a computer screen and use a keyboard for up to 90% of the time..
- Work Conditions
Employee is required to work with large sums of cash. Work is deadline driven. Work is cyclical and at times there will be large volumes of work to complete.
- Hours of Work
Moderate overtime may be required.
- Hazards
Hazards are considered minor and controllable.
- Other
Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check.
About Union Gospel Mission
Union Gospel Mission has been feeding hope and changing lives for more than 75 years. Through its seven locations in Metro Vancouver and the city of Mission, UGM provides street-level outreach, meals, shelter, clothing, counseling, education, affordable housing, alcohol and drug recovery, and family services to those struggling with poverty, homelessness, and addiction.
Gift Processing Clerk (Casual)
Top Benefits
About the role
Do you thrive on accuracy, organization, and making a difference behind the scenes? Join UGM as a Gift Processing Clerk and help transform generosity into hope.
The Gift Processing Clerk facilitates excellent customer service through accurate record-keeping, data entry and communication; timely processing of donations, maintaining donor database; receiving and distributing incoming/outgoing mail.
This is a casual position . The starting range for this position is $20.58 to $22.49 per hour.
Who We Are Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.
Main Duties & Responsibilities Main Duties
- Open and categorize 200 pieces of mail per hour with high accuracy (during busy season daily average pieces of mail can reach 600 pieces).
- Look up, edit and verify all donor accounts in the Salesforce database.
- Prepare daily deposits as required.
- Prepare all of UGM’s outgoing mail for the next day using mail folding and mail postage machines.
- Post and balance daily donations; cheques, cash, credit cards, online donations and Gifts-in-kind.
- Answer and direct incoming calls in a friendly, customer-focused manner.
- Ensure timely follow-up on all customer inquiries.
- Confirm, maintain and reconcile all donor accounts.
- Distribute incoming/outgoing mail.
Team Duties And Responsibilities
- Model open communication and work collaboratively within the External Engagement Department and UGM as a whole for the good of the organization, in support of UGM’s mission, core values and strategic plan.
- Commit to helping nourish a truthful, forgiving, approachable, joyful, healthy environment.
General
- Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
- Perform other duties as assigned.
Knowledge, Skills And Abilities
- High school diploma with some post-secondary courses; Related business or office certificate is an asset
- Previous experience in an office environment preferred.
- Consideration may be given to alternate combinations of lived experience and education.
- Highly detail oriented, works with accuracy and with proven organizational skills.
- Ability to work under pressure in a fast-paced environment and work to deadlines.
- Comfortable operating folding and postage machines.
- Intermediate computer skills (Excel, Word and Outlook) with 60 wpm typing speed preferred.
- Good English skills (verbal, reading and writing).
- Neat and readable handwriting an asset.
- Intermediate knowledge of database required. Experience in Salesforce preferred.
- Ability to lift 30 pounds as needed
Working Conditions
- Work Location
Work is generally performed indoors within an office environment, with standard office equipment available.
- Physical Requirements
Work is generally sedentary in nature, but may require standing, walking or reaching for up to 10% of the time. Employee is required to look at a computer screen and use a keyboard for up to 90% of the time..
- Work Conditions
Employee is required to work with large sums of cash. Work is deadline driven. Work is cyclical and at times there will be large volumes of work to complete.
- Hours of Work
Moderate overtime may be required.
- Hazards
Hazards are considered minor and controllable.
- Other
Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check.
About Union Gospel Mission
Union Gospel Mission has been feeding hope and changing lives for more than 75 years. Through its seven locations in Metro Vancouver and the city of Mission, UGM provides street-level outreach, meals, shelter, clothing, counseling, education, affordable housing, alcohol and drug recovery, and family services to those struggling with poverty, homelessness, and addiction.