Top Benefits
About the role
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY:
Reporting to the Operations Supervisor the Delivery Drivers primary responsibility is operating a 5-ton truck, transporting home furnishings and appliances to customers’ homes, providing installation and hook up services with the removal of exchanges or recycled products. In addition, you will be expected to be a Custom Delivery ambassador of white glove service and a leader in the in-home delivery service. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer. (existing role)
SHIFT: Monday to Friday 7:00am-5:00pm
RESPONSIBILITIES
- Operating a 5-ton commercial vehicle (Class D) on predetermined route using a customized home delivery application to provide accurate on time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to standard operating procedures (SOPs) including; appliance and home furnishing installation, manifests, obtaining signatures, safe operations, etc.
- At a Metro to Home or Custom Delivery hub load product into the 5-ton for delivery in a manner that prevents damage to the product.
- Adhere to Custom Delivery’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery truck, perform daily pre/post shift safety inspections, and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Custom Delivery and its Customers property against theft.
- Work with Customer Service and the Logistics Coordinator to return damaged or exchange product not accepted at the delivery location, and transport the product back to the hub, according to SOP.
- Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route and support the team with specialized white glove delivery installations.
- Establish a positive relationship with the Logistics Coordinator by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
EDUCATION AND EXPERIENCE
- Completion of secondary school is preferred or equivalent experience.
- Valid “D” or “Class 3” driver license with a clean driver abstract.
- Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.
- Experience preforming home delivery services, including appliance and home furnishing installation.
- Must agree to a criminal background check
- Driver must have appropriate licensing to operate a 5-ton truck
- Must have valid Class 4 or 5 license and clean abstract (latest)
- Must have minimum one year experience driving 5 ton trucks
- Must provide references for Driving
- 6 months of home delivery/appliance delivery/white glove/driving experience
- Be physically fit and able to lift over 100 lbs comfortably and consistently
- Available 7 days/week
Compensation: $24.50-$25.50 an hour
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. #HP
About Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain has been recognized as one of Canada’s Best Managed Companies for its strategic expertise, culture of innovation and commitment to its people and local communities.
Chaîne d'approvisionnement Metro est un partenaire stratégique en matière de solutions de chaîne d'approvisionnement pour certaines des organisations les plus réputées et à la croissance la plus rapide au monde. Depuis 50 ans, elle excelle dans l'élaboration de solutions intégrées et fondées sur des données, alimentées par des systèmes et des technologies de pointe, qui répondent à des besoins de distribution complexes et exigeants. Gérant désormais 19 millions de pieds carrés à partir de plus de 175 sites répartis en Amérique du Nord et au Royaume-Uni, avec une équipe de 9 000 personnes, elle est l'une des plus grandes entreprises privées de solutions de chaîne d'approvisionnement établies au Canada. Chaîne d’approvisionnement Metro a été reconnue comme l'une des sociétés les mieux gérées au Canada pour son expertise stratégique, sa culture axée sur l'innovation et son engagement envers son personnel et les communautés locales.
Top Benefits
About the role
JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY:
Reporting to the Operations Supervisor the Delivery Drivers primary responsibility is operating a 5-ton truck, transporting home furnishings and appliances to customers’ homes, providing installation and hook up services with the removal of exchanges or recycled products. In addition, you will be expected to be a Custom Delivery ambassador of white glove service and a leader in the in-home delivery service. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer. (existing role)
SHIFT: Monday to Friday 7:00am-5:00pm
RESPONSIBILITIES
- Operating a 5-ton commercial vehicle (Class D) on predetermined route using a customized home delivery application to provide accurate on time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to standard operating procedures (SOPs) including; appliance and home furnishing installation, manifests, obtaining signatures, safe operations, etc.
- At a Metro to Home or Custom Delivery hub load product into the 5-ton for delivery in a manner that prevents damage to the product.
- Adhere to Custom Delivery’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery truck, perform daily pre/post shift safety inspections, and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Custom Delivery and its Customers property against theft.
- Work with Customer Service and the Logistics Coordinator to return damaged or exchange product not accepted at the delivery location, and transport the product back to the hub, according to SOP.
- Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route and support the team with specialized white glove delivery installations.
- Establish a positive relationship with the Logistics Coordinator by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
EDUCATION AND EXPERIENCE
- Completion of secondary school is preferred or equivalent experience.
- Valid “D” or “Class 3” driver license with a clean driver abstract.
- Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred.
- Experience preforming home delivery services, including appliance and home furnishing installation.
- Must agree to a criminal background check
- Driver must have appropriate licensing to operate a 5-ton truck
- Must have valid Class 4 or 5 license and clean abstract (latest)
- Must have minimum one year experience driving 5 ton trucks
- Must provide references for Driving
- 6 months of home delivery/appliance delivery/white glove/driving experience
- Be physically fit and able to lift over 100 lbs comfortably and consistently
- Available 7 days/week
Compensation: $24.50-$25.50 an hour
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. #HP
About Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain has been recognized as one of Canada’s Best Managed Companies for its strategic expertise, culture of innovation and commitment to its people and local communities.
Chaîne d'approvisionnement Metro est un partenaire stratégique en matière de solutions de chaîne d'approvisionnement pour certaines des organisations les plus réputées et à la croissance la plus rapide au monde. Depuis 50 ans, elle excelle dans l'élaboration de solutions intégrées et fondées sur des données, alimentées par des systèmes et des technologies de pointe, qui répondent à des besoins de distribution complexes et exigeants. Gérant désormais 19 millions de pieds carrés à partir de plus de 175 sites répartis en Amérique du Nord et au Royaume-Uni, avec une équipe de 9 000 personnes, elle est l'une des plus grandes entreprises privées de solutions de chaîne d'approvisionnement établies au Canada. Chaîne d’approvisionnement Metro a été reconnue comme l'une des sociétés les mieux gérées au Canada pour son expertise stratégique, sa culture axée sur l'innovation et son engagement envers son personnel et les communautés locales.