Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Position Title: Senior Systems Administrator

Company: Trail Appliances Ltd.

Job Location: 3388 Sweden Way Richmond, BC V6V 0B2

Terms of Employment: Permanent Full Time Position

Language of work: English

Nature of Position: IT Operations / On-site Some travel to branch locations may be required / Flexible schedule based around core hours / On-call rotation for after hours, holiday and weekend support

Compensation Package: $77,000 - $90,000 a year, eligible for additional bonus

Compensation subject to annual review and increase based on inflation, cost of living, merit and performance. Compensation offered may vary depending on the applicant’s level of experience, qualifications and other factors.

Benefits: Employee will also be eligible to receive:

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

We have everything we need to inspire our customers. Except you.

The Senior Systems Administrator is responsible for planning, implementing, overseeing and administering networks, server environments, personal computers, telephony and projects as assigned. This role provides remote and deskside network hardware and software support for end users. They respond to queries and resolve issues, including incidents, service requests and change orders. They perform administration and maintenance tasks on various IT systems.

As the Senior Systems Administrator, you will

• Administer various IT systems including Azure services, Windows Server, Exchange, Active Directory, Remote Desktop, SharePoint, Network Printer, MDM, O365, and network devices
• Design, deploy, manage and maintain security solutions, including firewall, anti-virus and intrusion detection systems
• Manage all network hardware and equipment, including switches, firewall, VPN, and patch panels
• Provide application support, as required:
• Microsoft Office and common software applications
• ERP, DocRecord, and line-of-business apps
• Trail custom applications
• Perform installations and modifications to laptops, desktops, printers and monitors
• Monitor and review Helpdesk tickets and provide support to end users. Assign and escalate tickets where applicable
• Support mobile devices (iOS and Android)
• Provide user training on system usage and applications as required
• Work with the IT Team to implement complex systems projects
• Maintain current knowledge of products offered, application functionality and the high-level architecture of Trail IT Systems
• Perform other duties as required to deliver exceptional service and to support Trail’s business goals

To be successful in this role, you need:

• Education: Degree or Diploma in computer science or technology related discipline with a relevant IT focus (or equivalent)

Work Experience / Qualifications

• 5+ years’ experience with implementing and configuring Windows Servers and services (AD, RDS, DNS, GPO, Exchange, etc.)
• 5+ years’ experience with implementing and configuring VMware ESXi, vSphere and vCenter
• 5+ years’ IT end-user support experience with at least 6 years as Tier-3 escalation support
• 5+ years’ experience with Azure resources (Office 365, AAD, Entra, Conditional Access, Intune, etc.)
• 5+ years’ experience of PowerShell scripting
• Extensive experience supporting and managing HP server hardware and dHCI integration
• Extensive experience in Palo Alto firewalls and HPE/Aruba switches configuration and troubleshooting
• Hands-on IT administration experience in mid to large-sized infrastructure
• Ability to design & implement POC environments from end to end and be able to provide summary reports regarding a path forward to optimize operational capabilities and streamline business processes where applicable
• Extensive experience with SCCM
• Experience dealing with and overcoming cyber incidents
• Extensive experience planning and execution of upgrades, new implementations and maintenance of network systems and infrastructure
• Hands-on experience with asset management
• Working knowledge of implementing next-generation firewalls & anti-virus solutions
• Experience working with cyber-security vendors/partners to implement managed services
• Demonstratable experience with conducting cyber-security audits and PEN tests
• Knowledge with backup technologies and DR planning
• Knowledge and hands-on experience of LAN and WAN technologies, VPN technology (GRE,IPSec/SSL VPNs), routing protocols (BGP, OSPF), network security (NAT,RADIUS, ACLs), and wireless (802.11a/b/g/n/ac, WPA, WEP, 802.1x)
• Knowledge and application of ITIL best practices
• Ability to learn and communicate technical information
• A positive attitude and a true passion for technology and customer service
• Highly organized, detail oriented and self-motivating
• Outstanding interpersonal and communication skills
• Strong problem-solving and decision-making skills
• Ability to work independently and within a team environment
• Valid driver's license and access to a personal vehicle required for periodic travel to locations throughout the Lower Mainland

Skills:

• Technical background with IT infrastructure, LAN/WAN networking and security
• Collaboration with cross-functional teams to identify root causes and implement long-term solutions
• Technical background with Windows and VMware
• Experience with infrastructure upgrade and migration
• Knowledge of Microsoft MCSA 2008 or higher is an asset
• Experience administering Office 365 and Azure services

Experience supporting:

• VoIP phone systems
• Dynamics 365
• DocRecord
• SCCM
• SQL Server
• PowerShell scripting

Application Instructions / Contact Information

Apply directly on our website at https://jobs.lever.co/trailappliances

We thank all candidates for their interest but only candidates selected for an interview will be contacted.

Contact Information

Company Head Office: 3388 Sweden Way, Richmond, BC, V6V 0B2

Contact: Jane Narag, Talent Acquisition Specialist

Email: jnarag@trailappliances.com

Phone: 604-233-2030

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?