JR102133Process Improvement Specialist

Location: Toronto-661 University

Department: Quality

This posting is to fill a current vacancy.

The Role:

To provide a range of consultative services, training and support to PHO management, staff, and public health partners as a Subject Matter Expert in process improvement using methodologies grounded in quality improvement principles (e.g., Lean Six Sigma) to achieve efficient cross-functional workflow processes. The specialist will identify areas for improvement, inform and support implementation of changes, and monitor outcomes using process improvement methodologies. Their work will contribute to operational excellence, better resource allocation, and improved client and public health system experiences.
The specialist will demonstrate excellence in process analytics and continuous improvement. This will be accomplished through effective partnering and coordination with stakeholders across the organization, Public Health Units, and other key stakeholders. The specialist will focus on analyzing processes, identifying opportunities for improvement, as well as developing and implementing solutions to enhance efficiency and effectiveness.

Key Responsibilities-

• In conjunction with the Manager, lead, facilitate and manage cross-functional process improvement initiatives.
• Conducts research on best practices in organizational process improvement for introduction across PHO, including but not limited to topics such as quality assurance, customer service, cross-functional team design and evaluation, project management, business continuity.
• Develops and coordinates a range of business change activities associated with process improvement, templates, guidance materials and other resources for use by PHO management, staff, and public health partners to support organizational initiatives for review and approval by the Manager.
• Functions as a Subject Matter Expert within the project team to provide content expertise, training, coaching, and guidance, from concept to implementation of process improvements including the selection, use and application of tools and templates to project sponsors and designated project team leads and members.
• Conduct thorough evaluations of existing public health processes to identify bottlenecks, inefficiencies, and areas for optimization.
• Utilize quality improvement methodologies (like Lean Six Sigma) to analyze data, identify root causes of problems, and develop effective solutions.
• Facilitate the implementation of new processes, ensuring smooth transitions and minimal disruption to daily operations.
• Assist with the development of and establish key performance indicators (KPIs) to track the effectiveness of implemented changes and identify areas needing further refinement.
• Facilitates and manages project sessions, on own, or in conjunction with the Manager to support teams in the process mapping and the use of templates and tools for consistency in process improvement.
• Serves as the designated project manager on smaller-scale special projects.
• Serves as the Subject Matter Expert (SME), building capabilities within the business by fostering a culture of continuous improvement through training, mentorship, and hands-on support.
• Other duties as assigned.

Knowledge and Skills-

• Proven knowledge and experience with Quality Improvement methodologies and tools, service design, change management and project management.
• Proven experience delivering results in a matrix-managed, distributed cross-functional or interdepartmental team environment.
• Skills in developing of a variety of communications tools and products in support of a technical or operational program(s).

Education and Experience-

• A Bachelor’s degree from an accredited university in Health Administration, Public Health, Science, Education, or Industrial/Process Engineering.
• Minimum of three (3) years’ experience in practical application of knowledge on process improvement.
• Minimum of five (5) years’ experience in project management, managing by influence and example rather than direct authority.
• Completion of relevant training (e.g. green belt certification in Lean Six Sigma) is an asset.
• Expertise with Quality Improvement Tools (e.g., PDSA, Process Mapping/Flow Diagrams, Cause and Effect Diagrams, Pareto Charts, Creativity Methods, Affinity Diagrams, Force Field Analysis, Tree Diagram, Run Charts, Shewhart Charts).

Attributes and Competencies-

• Consulting, facilitation and consensus building skills to provide guidance, support and training to leadership and designated project team members on the use and application of various tools and templates in process improvement and quality assurance.
• Written, verbal and influencing skills, in an advisory capacity to support staff on process improvement and manage resistance to change.
• Responsible for ensuring robust data and control measures are used to demonstrate pre-post changes with quality and process improvements.
• Responsible for leading smaller scale special projects which support PHO management in undertaking process improvement and optimizing customer standards aimed at improving the effectiveness of their activities, services, and programs.
• Provides subject matter expertise to coach/guide, mentor, and train leadership, clients, and designated project team members on the selection, use and application of tools and templates in the area of continuous quality improvement and lean/six sigma process improvement.
• Participates in and may lead change management activities associated with process improvement.
• Engages process owners, leadership and stakeholders to obtain support and buy in for the changes.
• Provides technical and administrative guidance to teams comprised of colleagues, clients, partners, collaborators and service providers to ensure timelines and deliverables are met.

Duration: Permanent

Hours of Work: Full time, 36.25 hours per week

Compensation Group:Association of Management, Administrative and Professional Crown Employees of Ontario

Compensation Range :$90,617.00 - $126,869.00

Posting Date: 03-18-2026

Closing Date: 04-2-2026

Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.

Job Types: Full-time, Permanent

Pay: $90,617.00-$126,869.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Work Location: Hybrid remote in Toronto, ON M5G 1M1