Consider an opportunity to join our talented team

The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!

Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.

You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.

Apply for one of our rewarding positions today!

Bilingual Licensure Navigation Specialist

Full Time Temporary

12-month contract

Ottawa, Ontario, Canada

Hybrid role

2 vacancies

If you’re passionate about helping others navigate complex systems, this role offers a meaningful opportunity to make a real impact. As a Licensure Navigation Specialist, you’ll provide personalized, one-on-one guidance to internationally trained physicians (ITPs) as they navigate Canadian medical licensure pathways.

In this role, you’ll assess eligibility, clarify viable pathways, and help candidates understand their options so they can make informed decisions. You’ll support a Health Canada–funded pilot service, working with individuals who have complex profiles and unique needs. Drawing on your expertise and professional judgment, you’ll deliver high-quality guidance while contributing to the development and refinement of this evolving service.

What you’ll do

• Conduct virtual one-on-one consultations with internationally trained physicians to assess their background and discuss potential pathways to medical practice in Canada.
• Provide accurate, individualized guidance to support informed decision-making in a respectful and culturally responsive manner.
• Communicate service scope clearly and support candidates in developing realistic expectations.
• Manage multiple consultations concurrently, ensuring accuracy and timely follow-up.
• Review candidate information to determine eligibility and suitability for the service.
• Apply standardized criteria consistently to ensure fair and equitable outcomes.
• Refer ineligible candidates to appropriate resources and supports.
• Participate in training and case discussions to stay current and support complex scenarios.
• Contribute to the ongoing improvement of tools, processes, and service delivery.

What you need to succeed

Experience

• 3–5 years of relevant professional experience in a client-facing or interested party support role, providing guidance and coordinating next steps in complex situations.
• Demonstrated experience reviewing detailed applications or case information and applying guidelines or criteria to make well-reasoned recommendations or decisions.
• Experience providing advisory, coaching, or consultative support to individuals navigating complex processes, requirements, or systems.

Technical Skills

• Ability to interpret and explain policies, eligibility criteria, regulatory requirements, and credential documentation.
• Experience facilitating virtual consultations or advisory sessions.
• Working knowledge of pilot operations, including interpreting and applying evolving workflows, tools, and process documentation.
• Proficient in using Microsoft Teams for virtual collaboration and communication.
• Experience working with credential verification systems or professional application processes is an asset.
• Knowledge of Canadian physician licensure pathways, including Canadian residency, Practice-Ready Assessment (PRA), Associate Physician, Clinical Assistant, or specialist routes is an asset.

Competencies

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and confidently.
• Sound professional judgment and decision-making skills, with comfort operating in situations that require discretion, expertise, and interpretation of policy rather than scripted guidance.
• Strong organizational and time-management skills, with the ability to prioritize and manage multiple workstreams and priorities independently.
• High degree of empathy, patience, and cultural sensitivity when supporting internationally trained physicians.

Education

• Degree in health sciences, public administration, education, social sciences, or a related field, or an equivalent combination of education and relevant professional experience.
• Asset: Graduate-level education in health administration, public health, policy, or a related field. Training related to career advising, counselling, or professional credential assessment.

Language

• Fully bilingual (English/French) with the ability to communicate clearly, professionally, and effectively in both languages.

Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization. Our team fosters belonging by welcoming and valuing people with diverse backgrounds and incorporating their experiences and perspectives into our work.

AI-based tools from third-party platforms may be used to support application screening and candidate matching. Human recruiters review all applications and make final hiring decisions.

Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.