Bilingual Regional Helpdesk Coordinator- EN
Top Benefits
About the role
Description Empowering People – Extraordinary Performance Start Your Next Opportunity with IAMGOLD We are hiring a bilingual Regional Helpdesk Coordinator to oversee the day-to-day operations of our IT Helpdesk Support HUB across three regional sites. This role plays a critical part in ensuring the consistent, efficient, and people-centered delivery of technical support services. The successful candidate will actively engaging in ticket resolution and call handling while leveraging AI-supported tools to maintain operational continuity. As a key connector between information technology (IT), operational technology (OT), and site leadership.
In this role, you will manage helpdesk workflows, prioritize support requests, and monitor performance metrics to drive continuous improvement. You will ensure the availability of critical IT assets through proactive monitoring and incident management, while maintaining clear documentation of support procedures and system configurations. You will also oversee remote installation, maintenance, and troubleshooting of IT software, support infrastructure upgrades and patch management, and conduct regular system health checks. Facilitating cross-site knowledge sharing will be an important part of your contribution to team development.
Strong communication and relationship-building skills are essential, as you will act as the primary liaison between helpdesk team and site IT leaders. You will maintain accurate shift logs and incident reports, and coordinate with other departments to ensure IT support is aligned with operational needs. Your role will also include evaluating emerging helpdesk technologies, leading pilot initiatives, and identifying opportunities to streamline support processes and reduce downtime.
Job Qualifications What You Need to Succeed To be successful, you will have post-secondary education in Information Technology or equivalent experience, along with at least six years of experience in the field. You must be fluent in both English and French. Technical expertise should include experience with VMware servers (ESXi), Windows and Linux servers, Microsoft SQL Server, Microsoft SharePoint, and a strong background in Microsoft technologies. Familiarity with SolarWinds ITSM and ITIL frameworks is also required. Strong interpersonal skills, attention to detail, teamwork orientation, and the ability to manage multiple projects are essential.
We are committed to building a diverse and inclusive workplace and encourage candidates of all backgrounds to apply. If you are ready to make a meaningful impact and grow your career in a collaborative and forward-thinking environment, we look forward to hearing from you.
We offer an attractive total rewards package that includes a competitive salary and bonus, extended health, dental and insurance benefit coverage, a health spending account, fitness & wellness subsidy, employee & family assistance program, registered pension plan with company match, employee share purchase plan with company match, TFSA & RRSP, electric vehicle subsidy, summer hours and holiday office closure.
This role is based in our Sudbury office and requires flexibility to work on weekends.
We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you! We are committed to inclusivity and welcome applications from individuals of all abilities. If you need accommodation during the application process, please contact us, and we'll provide the necessary support.
Primary Location Canada
Other Locations Canada
Work Locations 31 - Sudbury Corporate Office
Job Information Technology
Organization IT - CFO
Job Posting Sep 22, 2025, 10:10:10 AM
About IAMGOLD Corporation
IAMGOLD is an intermediate gold producer and developer based in Canada with operating mines in North America and West Africa. The Company has commenced production at the large-scale, long-life Côté Gold Mine in partnership with Sumitomo Metal Mining Co. Ltd., which is expected to be among the largest gold mines in Canada. In addition, we have an established portfolio of early-stage and advanced exploration projects within high-potential mining districts in the Americas. We employ approximately 3,300 people globally. Throughout our 30-year history, we have demonstrated our commitment to responsible and sustainable mining practices, and our Zero Harm® vision ensures that we continually strive to reach high standards in human health and safety, minimize our impact on the environment and support the development of the local communities in which we proudly operate. At IAMGOLD, we believe that by engaging, empowering and supporting each other, we can achieve extraordinary performance. Our core values guide us; we are driven to excellence in everything we do, we are accountable and operate with transparency, we conduct ourselves with respect and embrace diversity, and we grow with teamwork, learning and innovation. We are proud to have been named one of the Greater Toronto Area’s Top Employers and to be recognized on the Bloomberg Gender-Equality Index for 2023.
Bilingual Regional Helpdesk Coordinator- EN
Top Benefits
About the role
Description Empowering People – Extraordinary Performance Start Your Next Opportunity with IAMGOLD We are hiring a bilingual Regional Helpdesk Coordinator to oversee the day-to-day operations of our IT Helpdesk Support HUB across three regional sites. This role plays a critical part in ensuring the consistent, efficient, and people-centered delivery of technical support services. The successful candidate will actively engaging in ticket resolution and call handling while leveraging AI-supported tools to maintain operational continuity. As a key connector between information technology (IT), operational technology (OT), and site leadership.
In this role, you will manage helpdesk workflows, prioritize support requests, and monitor performance metrics to drive continuous improvement. You will ensure the availability of critical IT assets through proactive monitoring and incident management, while maintaining clear documentation of support procedures and system configurations. You will also oversee remote installation, maintenance, and troubleshooting of IT software, support infrastructure upgrades and patch management, and conduct regular system health checks. Facilitating cross-site knowledge sharing will be an important part of your contribution to team development.
Strong communication and relationship-building skills are essential, as you will act as the primary liaison between helpdesk team and site IT leaders. You will maintain accurate shift logs and incident reports, and coordinate with other departments to ensure IT support is aligned with operational needs. Your role will also include evaluating emerging helpdesk technologies, leading pilot initiatives, and identifying opportunities to streamline support processes and reduce downtime.
Job Qualifications What You Need to Succeed To be successful, you will have post-secondary education in Information Technology or equivalent experience, along with at least six years of experience in the field. You must be fluent in both English and French. Technical expertise should include experience with VMware servers (ESXi), Windows and Linux servers, Microsoft SQL Server, Microsoft SharePoint, and a strong background in Microsoft technologies. Familiarity with SolarWinds ITSM and ITIL frameworks is also required. Strong interpersonal skills, attention to detail, teamwork orientation, and the ability to manage multiple projects are essential.
We are committed to building a diverse and inclusive workplace and encourage candidates of all backgrounds to apply. If you are ready to make a meaningful impact and grow your career in a collaborative and forward-thinking environment, we look forward to hearing from you.
We offer an attractive total rewards package that includes a competitive salary and bonus, extended health, dental and insurance benefit coverage, a health spending account, fitness & wellness subsidy, employee & family assistance program, registered pension plan with company match, employee share purchase plan with company match, TFSA & RRSP, electric vehicle subsidy, summer hours and holiday office closure.
This role is based in our Sudbury office and requires flexibility to work on weekends.
We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you! We are committed to inclusivity and welcome applications from individuals of all abilities. If you need accommodation during the application process, please contact us, and we'll provide the necessary support.
Primary Location Canada
Other Locations Canada
Work Locations 31 - Sudbury Corporate Office
Job Information Technology
Organization IT - CFO
Job Posting Sep 22, 2025, 10:10:10 AM
About IAMGOLD Corporation
IAMGOLD is an intermediate gold producer and developer based in Canada with operating mines in North America and West Africa. The Company has commenced production at the large-scale, long-life Côté Gold Mine in partnership with Sumitomo Metal Mining Co. Ltd., which is expected to be among the largest gold mines in Canada. In addition, we have an established portfolio of early-stage and advanced exploration projects within high-potential mining districts in the Americas. We employ approximately 3,300 people globally. Throughout our 30-year history, we have demonstrated our commitment to responsible and sustainable mining practices, and our Zero Harm® vision ensures that we continually strive to reach high standards in human health and safety, minimize our impact on the environment and support the development of the local communities in which we proudly operate. At IAMGOLD, we believe that by engaging, empowering and supporting each other, we can achieve extraordinary performance. Our core values guide us; we are driven to excellence in everything we do, we are accountable and operate with transparency, we conduct ourselves with respect and embrace diversity, and we grow with teamwork, learning and innovation. We are proud to have been named one of the Greater Toronto Area’s Top Employers and to be recognized on the Bloomberg Gender-Equality Index for 2023.