Care Manager, Therapy – London and Waterloo region
Top Benefits
About the role
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.
Because Your Care Matters. CBI Home Health is looking to hire a Care Manager, Therapy for London and Waterloo regions
Salary Range: The salary range for this position is $80,000 – $90,000 yearly.
Vacancy Disclosure: This job posting is for an existing vacancy
Why CBI Home Health? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.
As a Care Manager, Therapy You Will
- Develop and update Service Delivery Models, as required, to ensure all clinical processes and care pathways are current and consistently adhered to
- Ensure a patient- and family-centered approach in the development and implementation of service delivery models
- Identify trends and opportunities to improve service, and proactively implement changes to processes and procedures that affect clinical care
- Ensure clinical excellence through regular monitoring and action planning/execution on clinical outcomes and targets (KPIs)
- Ensure effective hiring, onboarding, performance management and mentoring/coaching of care supervisors so they can model desired behaviours to care providers
- Promote and facilitate communication and collaboration between team members and within the larger CBI Home Health network, including provincial clinical leadership teams
- Work in partnership with stakeholders to identify service gaps and build service delivery models that fill these gaps and/or increase volume/referrals
- Ensure the Patient Experience meets or exceeds expectations
- Work closely with the Senior Director and/or Client Services Manager to address positive or negative trends in overall program performance
- Ensure staffing requirements meet demand levels, and staffing levels reflect trend (positive or negative) and planned/expected growth in line with workforce planning and recruitment strategies
- Ensure a healthy and safe environment for patients and employees
- Proactively identify risks related to clinical services, and support development of risk mitigation
- Provide input into developing clinical education and training needs and/or opportunities. Support accommodation requests.
Here’s a closer look at our total rewards and benefits
- Competitive compensation
- Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
- Comprehensive benefits package including Group RRSP, extended medical and dental coverage
- Employee Perks and Discount Programs through our partnership with Perkopolis
- Employee and Family Assistance Program
- Paid orientation, training and development with opportunities to grow your career
What You Will Need To Be Successful
- Regulated Health Professional (Occupational Therapist, Physiotherapist, etc.) in Ontario and possess a current registration with your regulatory therapy College
- 3 - 5 years of supervisory experience
- Experience in home and community care or acute care (community experience is considered as an asset)
- Excellent written and verbal communication skills
- Ensure patient and family centric care
- Strong organization skills and able to work in a fast-paced environment
- Ensure frequent, effective, and timely communication between staff and external stakeholders (patients, families, referral sources, funders)
- Be a great team player and work in highly collaborative and interdisciplinary team
- Provide input into business development and/or service delivery model development opportunities
- Possess a valid driver’s license with access to a reliable and insured vehicle
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.
CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.
About CBI Home Health
CBI Home Health is where better begins. Every day, our 8,000+ compassionate caregivers deliver impactful care in homes and communities across the country. We support Canadians and caregivers with flexible, accessible healthcare services and innovative clinical programs that maximize independence, function and well-being.
As part of CBI Health, CBI Home Health has been helping Canadians achieve their healthcare goals for more than 50 years. We are one of Canada’s largest homecare and specialized community services provider, operating in more than 800 communities. Every day, we deliver quality care to thousands of Canadians while working with hospitals, governments, funders and other healthcare partners to shape the future of community healthcare.
Care Manager, Therapy – London and Waterloo region
Top Benefits
About the role
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.
Because Your Care Matters. CBI Home Health is looking to hire a Care Manager, Therapy for London and Waterloo regions
Salary Range: The salary range for this position is $80,000 – $90,000 yearly.
Vacancy Disclosure: This job posting is for an existing vacancy
Why CBI Home Health? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.
As a Care Manager, Therapy You Will
- Develop and update Service Delivery Models, as required, to ensure all clinical processes and care pathways are current and consistently adhered to
- Ensure a patient- and family-centered approach in the development and implementation of service delivery models
- Identify trends and opportunities to improve service, and proactively implement changes to processes and procedures that affect clinical care
- Ensure clinical excellence through regular monitoring and action planning/execution on clinical outcomes and targets (KPIs)
- Ensure effective hiring, onboarding, performance management and mentoring/coaching of care supervisors so they can model desired behaviours to care providers
- Promote and facilitate communication and collaboration between team members and within the larger CBI Home Health network, including provincial clinical leadership teams
- Work in partnership with stakeholders to identify service gaps and build service delivery models that fill these gaps and/or increase volume/referrals
- Ensure the Patient Experience meets or exceeds expectations
- Work closely with the Senior Director and/or Client Services Manager to address positive or negative trends in overall program performance
- Ensure staffing requirements meet demand levels, and staffing levels reflect trend (positive or negative) and planned/expected growth in line with workforce planning and recruitment strategies
- Ensure a healthy and safe environment for patients and employees
- Proactively identify risks related to clinical services, and support development of risk mitigation
- Provide input into developing clinical education and training needs and/or opportunities. Support accommodation requests.
Here’s a closer look at our total rewards and benefits
- Competitive compensation
- Reward and recognition programs, including earned-wage access through our partnership with ZayZoon
- Comprehensive benefits package including Group RRSP, extended medical and dental coverage
- Employee Perks and Discount Programs through our partnership with Perkopolis
- Employee and Family Assistance Program
- Paid orientation, training and development with opportunities to grow your career
What You Will Need To Be Successful
- Regulated Health Professional (Occupational Therapist, Physiotherapist, etc.) in Ontario and possess a current registration with your regulatory therapy College
- 3 - 5 years of supervisory experience
- Experience in home and community care or acute care (community experience is considered as an asset)
- Excellent written and verbal communication skills
- Ensure patient and family centric care
- Strong organization skills and able to work in a fast-paced environment
- Ensure frequent, effective, and timely communication between staff and external stakeholders (patients, families, referral sources, funders)
- Be a great team player and work in highly collaborative and interdisciplinary team
- Provide input into business development and/or service delivery model development opportunities
- Possess a valid driver’s license with access to a reliable and insured vehicle
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.
CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.
About CBI Home Health
CBI Home Health is where better begins. Every day, our 8,000+ compassionate caregivers deliver impactful care in homes and communities across the country. We support Canadians and caregivers with flexible, accessible healthcare services and innovative clinical programs that maximize independence, function and well-being.
As part of CBI Health, CBI Home Health has been helping Canadians achieve their healthcare goals for more than 50 years. We are one of Canada’s largest homecare and specialized community services provider, operating in more than 800 communities. Every day, we deliver quality care to thousands of Canadians while working with hospitals, governments, funders and other healthcare partners to shape the future of community healthcare.