Job Description:

The Security Officer role is multifaceted and critical to maintaining safety and security within the organization. Here’s a breakdown of the key responsibilities and qualifications expected for this position:

Responsibilities:

• Emergency Response and Leadership:
  • Act as the first responder to emergency situations, taking charge of the scene and coordinating responses
  • Handle potentially violent situations involving clients (over 4000 per year) and maintain control of the situation
  • Lead the organization’s response to workplace violence and harassment incidents, collaborating with Occupational Health and Human Resources
• Risk Management and Documentation:
  • Mitigate risks through thorough documentation and investigation of incidents
  • Monitor access control, CCTV, and alarms to ensure the security of the facility
  • Manage asset control and oversee the Lost & Found services
• Program Development and Training:
  • Contribute to the development and implementation of the Workplace Violence & Harassment Program
  • Provide education and training to staff on security protocols and emergency procedures
• Physical Intervention and Security Systems:
  • Facilitate physical intervention strategies in violent situations when necessary
  • Maintain and operate security systems effectively
• Other Duties:
  • Manage heliport response and maintenance, ensuring readiness for medical emergencies
  • Act as an ambassador for RVH by upholding a professional and approachable demeanor

Qualifications:

• Education: Minimum Grade 12 education required; Mandatory Post Secondary Education in Police Foundations, Protection, Safety & Investigation, Community Justice or a Degree in a related field
• Certification: Must maintain a valid Security Guard License
• Experience: Previous experience dealing with the public, security systems, and ideally within a healthcare infrastructure is an asset
• Skills and Attributes:
  • Professional appearance with strong communication skills and the ability to engage effectively in a variety of settings
  • Ability to demonstrate leadership in emergency planning and response
  • Proficiency in verbal de-escalation techniques; certification in Non-Violent Crisis Intervention is advantageous

Ideal Candidate for the position:

• The ideal candidate will be capable of ensuring a safe environment for staff, patients, and visitors at RVH
• They should be proactive in risk mitigation and adept at handling both emergency situations and day-to-day security operations.
• Strong interpersonal skills and the ability to maintain composure in high-stress situations are crucial.

This role not only requires technical skills in security and emergency response but also demands a high level of professionalism, empathy, and the ability to act decisively in challenging circumstances.