SMS Equipment is looking for a Wear Parts & Service Specialist to support quoting and product support operations across Canada. Reporting to the Manager, Corporate Product Support, this role is responsible for building accurate parts and service quotations, maintaining quote libraries, supporting product development, and ensuring continuous improvement through tracking and reporting of performance.   Work Location: Acheson, AB Salary: Competitive Salary Work Arrangement: Fixed on site – working from the office each day. Schedule: Monday – Friday   What You’ll Do:

• Build accurate parts and service quotations by collaborating with service supervisors, parts teams, OEMs, and business partners.
• Gather required inputs including parts, labour estimates, and supplier information to develop detailed customer quotes.
• Request costing data and proposals from equipment suppliers and business partners to support quotations.
• Support development of flat rate programs in collaboration with the corporate office.
• Open, maintain, and close work orders, ensuring accurate documentation, costing, and communication with stakeholders.
• Track job progress, maintain communication with customers, and ensure all approvals and documentation are complete.
• Review completed work orders and invoice customers accurately.
• Build and maintain quote libraries and tracking systems to support future quoting activities.
• Monitor completed jobs, validate quotations, and adjust pricing models to improve profitability.
• Support inventory planning and forecasting by analyzing sales trends and supply chain requirements.
• Coordinate with suppliers and manufacturers on product quality, scheduling, and issue resolution.
• Support product development initiatives including design, pricing, approvals, and market launch activities.
• Participate in training sessions and collaborate with marketing on product awareness and sales strategies.

What You Bring: The successful candidate brings extensive experience in parts and service operations within the construction or mining industry, along with strong technical knowledge and the ability to build accurate and detailed quotations. They demonstrate strong analytical, communication, and organizational skills, with a focus on accuracy and customer service. Other requirements include:

• Parts or Service trade certification is preferred.
• 10+ years of experience in a service or parts environment.
• Strong knowledge of construction and mining equipment.
• Advanced computer skills, including Microsoft Office.
• Experience working with electronic parts and service systems.
• Knowledge of logistics, inventory planning, and bulk shipments.
• Experience with wear products such as G.E.T., blades, or undercarriage components.
• Strong attention to detail and ability to manage multiple priorities.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment

Candidates may be required to complete:

• Credential verification

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.