Surrey Police Service (SPS)

Victim Services Team Supervisor

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for a Victim Services Team Supervisor to join our Community Partnerships Support Unit, within the Community Policing Bureau. Reporting to the Community Partnerships Manager, the Victim Services Team Supervisor is responsible for managing the development, coordination and delivery of victim services within Surrey Police Service. The incumbent will ensure that all clients receive timely, compassionate and effective support in accordance with the Canadian Victim Bill of Rights, the Victim’s of Crime act and departmental policies.

Schedule / Hours of Work
This is an on-site position and the anticipated schedule for this position is 40 hours per week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Supervises, schedules and reviews work of staff.

• Provides training, guidance, direction, mentorship to the Victim Services Caseworkers and support staff.

• Presents briefings and updates related to the work.

• Prepares and maintains relevant files, records and reports.

• Reviews and audits records and files for accuracy and completeness. Contributes to employee evaluations.

• Suggests new and improved administrative methods and procedures to enhance efficiency.

• Collaborates with other departments, agencies and levels of government.

• Develops and fosters effective partnerships with diverse groups, including community organizations, agencies, and SPS Bureaus.

• Acts as a liaison with various business units and agencies, responding to internal and external inquiries.

• Assists in developing strategies and new initiatives.

• Attend callouts to support staff when required.

• Performs duties of Victim Services Caseworkers as required.

• Makes recommendations based on policy, sound judgment and related principles.

• Performs other job-related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Communicates effectively both orally and in writing

• Understands and effectively carries out oral and written instructions.

• Maintains confidentiality in providing accurate, factual information to others.

• Exercises considerable independence of judgment and action within specific guidelines.

• Establishes and maintains effective working relationships with members, SPS employees, outside agencies, and the general public.

• Demonstrates strong organization and time management skills.

• Demonstrates strong interpersonal and leadership skills.

• Proficiency in preparing and maintaining complex records, correspondence, and reports.

• Ability to provide guidance, direction, training, and mentoring to staff.

• Maintains confidentiality in dealing with sensitive information.

• Considerable knowledge of the philosophy and objectives of a Victim Services Program.

• Considerable knowledge of principles, practices and techniques of crisis intervention and follow-up support, as related to the work performed.

• Considerable knowledge of the counselling and other resource agencies at SPS.

• Considerable knowledge of the criminal justice system, including the judiciary and corrections systems.

• Excellent knowledge of the dynamics of trauma and loss within diverse cultures.

• Excellent knowledge of applicable computer programs, including but not limited to PRIME and JUSTIN.

• Thorough knowledge of Provincial and federal legislation related to the work.

• Thorough knowledge of SPS’ operations, policies and procedures.

• Ability to make recommendations on policies, procedures and operations.

• Sound knowledge of police terminology and reporting procedures.

• Strong knowledge of the Criminal Code

QUALIFICATIONS

• Completion of Grade 12, supplemented by a post-secondary diploma/degree in a related field

• A minimum of five year’s related experience including supervisory experience. An equivalent combination of education and experience may be considered

• Valid Class 5 BC Driver’s License with a safe driving record.

• This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.

• The salary range is $41.57/hour to $47.13/hour (pay grade 27k) based on 2024 rates.

Applications must be submitted through our online Careers page. This posting will remain open until 11:55pm on November 14, 2025; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on LinkedIn**,** Instagram**,** Facebook, and X (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience : 5 years or more