Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World .

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

The Manager of Coding and Data Quality is responsible for providing leadership, direction, and management to the Coding and Clinical Documentation Improvement (CDI) team in accordance with the Hospital's mission, vision, and strategic plan. This role also oversees the data quality of abstracted and coded data for mandated submissions and works collaboratively with various departments and regulatory entities.

Here's What You'll Do

• Plan, assign, direct, audit, and monitor the work of Coding and CDI staff, including developing and approving staff schedules, evaluating and managing performance, and coordinating staff selection and training processes.
• Monitor productivity against benchmarks and make recommendations for improving accuracy and efficiencies.
• Prepare and administer assigned budgets, monitor expenditures, and perform cost/benefit analyses.
• Analyze and monitor operational performance, ensuring compliance with required timelines.
• Develop and implement policies and procedures in accordance with relevant standards, and organizational and legislative requirements.
• Lead and support various initiatives and projects assigned.
• Anticipate future operational needs, based upon internal and external factors such as SickKids Strategic Plan, Project Horizon, and CIHI's Hospital Data Transformation Initiative, collaborating with Director, Health Information Management (HIM) to develop appropriate strategies to ensure operational alignment.
• Maintain professional knowledge by staying up to date with coding guidelines and regulations, attending educational workshops, and establishing networks.
• Ensure accurate and timely coding of patient records to meet mandated reporting deadlines and internal reporting needs to support effective care delivery and management of patient care.
• Facilitate continued education for Coding and CDI staff to ensure alignment with current standards and guidelines.
• Disseminate new or revised reporting requirements from the Ministry of Health and other applicable parties, and ensure operational processes are aligned.
• Resolve coding discrepancies and provide guidance to coders.
• Develop and monitor data quality/accuracy audits for coded data, analyze data to identify trends, patterns and areas for improvement and implement quality improvement activities.
• Generate reports and presentations to communicate findings and recommendations from coded data related to data quality/accuracy issues as well as associated potential impacts to funding.
• Oversee development and delivery of hospital-wide education on HIG methodology, ICD-10, HBAM, QBPs, and other relevant topics.
• Promote Health Information Management awareness and Clinical Documentation Improvement throughout the organization.
• Evaluates and implements new technologies and systems which may enhance Coding and CDI processes, in collaboration with relevant stakeholders. This includes new and evolving technologies, such as Artificial Intelligence (AI) and Machine Learning driven Computer Assisted Coding (CAC) solutions.
• Supports maintenance of Coding and CDI related systems, in collaboration with relevant stakeholders (e.g. WinRecs, Solventum CodeFinder)
• Liaise and engage with vendors, to ensure contracted service level terms are met for Coding and CDI related systems
• Respond to compliance checks and queries from the Ministry and other government agencies in a timely manner.
• Ensure compliance with relevant regulations and standards.
• Provide representation on relevant internal and external working groups and committees
• Prepare reports and briefs for senior leadership, internal stakeholders and relevant committees
• Communicate effectively with staff, stakeholders, and other departments
• Collaborate with clinical staff, broader Information Management and Technology, Finance, Decision Support and other departments, to ensure the collection and timely production of quality data to support operational and strategic discussions with internal and external parties, such as the Ministry of Health

Here's What You'll Need

• Undergraduate degree in Health Information/Informatics, Health or Business Administration, or other related discipline, and /or an equivalent combination of education and experience
• Master's degree in a related discipline is an asset
• CHIM certification/ Active membership with the Canadian Health Information Management Association (CHIMA)
• Demonstrated leadership and management experience (3-5 years or more), including operational, financial, and performance management
• Demonstrated experience in Coding and Data Quality, and/or Decision Support or Business Intelligence
• Advanced operational knowledge of funding methodology (e.g. HSFR)
• Extensive experience in the coding/abstracting process, data collection and submission (e.g. CIHI, IDS), as well as leading data quality/quality assurance audits
• High degree of initiative, attention to detail, analytical and organizational skills
• Ability to communicate effectively both verbally and in writing, and to synthesize and present complex and /or technical information
• Strong critical thinking, and ability to navigate ambiguity while exercising sound judgement within a complex, dynamic environment
• Ability to adjust to new and unexpected events and to deal with and/or guide others in the resolution of conflict issues
• Strong interpersonal skills, with proven ability to interact positively and productively with a variety of personnel within the organization
• Self-directed learner who is comfortable managing situations requiring research and leveraging internal and external resources to complete required work activities.
• Ability to establish and revise work priorities to meet strict non-flexible deadlines.
• Advanced computer skills: Microsoft M365 Suite, databases/database software (e.g. Crystal, SQL), data visualization tools (e.g. PowerBI)
• Experience with EHR and Content Management Systems, such as Epic and ChartMaxx
• Experience with coding and abstracting technologies, such as WinRecs or Solventum Codefinder Software (formerly 3M Encoder)
• Understands the importance of fostering a culture of equity, diversity & inclusion

Here's What You'll Love

• This position is eligible for employee benefits coverage including but not limited to, pension, health, dental and life insurance. The full benefits package will be discussed at the time of the offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Health Equity and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment type

• Full Time, 35-hour workweek, Hybrid work environment

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.