A career as a Director, Custody Operations within the National Bank Trust team means taking on a leadership role in a growing and evolving environment at the heart of institutional investment operations. This position will allow you to make a real impact on performance, productivity, and service quality through your expertise in team management, process optimization, and asset custody operations.

Your role

• Lead and engage a team of professionals and technicians responsible for operational activities related to asset custody and relationships with portfolio managers.
• Oversee team performance, development, and succession planning through personalized coaching and mentoring.
• Review and enhance operational processes to increase productivity, service quality, and the digitalization of activities.
• Collaborate closely with internal and external partners to strengthen relationships and optimize the client experience.
• Coordinate the resolution of operational challenges in partnership with IT, Operations, and Lines of Business teams.

Your team

Within the National Bank Trust sector, you’ll be part of a large team of more than 150 colleagues across Canada (Montreal, Toronto, Vancouver). You’ll report to the Senior Director, Operations and play an active role in modernizing our practices. Our team stands out for its agility, energy, and personalized approach in serving our institutional clients. We aim to offer you maximum flexibility to promote your well-being through a hybrid work environment and flexible schedule.

Prerequisites

• Bachelor’s degree in a relevant field and 7 to 10 years of experience in operations management or the securities industry.
• Proven experience leading teams and supporting change in a transformation context.
• Strong knowledge of asset custody, portfolio management, and transaction settlement activities.
• Solid understanding of SWIFT and SSCNET systems (knowledge of Global+ is an asset).
•Knowledge of the life cycle of investment products (FX, Reorg, CASH MANAGEMENT, MONETARY RECONCILIATION) (an asset)
• Ability to quickly assess complex issues, develop innovative solutions, and manage priorities with rigor.
• Strong leadership, organizational, and communication skills, with the ability to collaborate effectively across multidisciplinary teams in a fast- evolving environment.

Languages:

English, French

Skills

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Critical Thinking Diversity & Inclusion Emotional Intelligence Problem Solving Risk Management Stress Management Client-focused Decision Making Learning Agility Mobilization Partner Development Resiliency Strategy Execution Managerial Courage

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier- free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!