ACH Operations Implementation Lead
Top Benefits
About the role
Job Summary
** Job Description**
What is the Opportunity ?
- The ACH Operations team at RBC is a cross-functional team responsible for RBC suite of money movement and payments products. Numerous companies depend on our service for their payment needs. The Operations team is committed to offer support to our clients and to reimagine how payments will evolve to move their money in a convenient and secure manner while remaining compliant with payment regulations.
- The role requires cross-functional collaboration with Client Oversight, Product, Engineering, and our GTM teams. Additionally, you will be responsible for providing day-to-day operational support to our clients.
- Candidate will be responsible to ensure frictionless Digital client implementations by working closely with internal RBC Clear partners as well as client’s technical team. This role will also internal RBC support partners to resolve client technical issues and work with product owners improve the product offerings based on the client feedback.
What will you do?
- Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.
- Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests.
- Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them
- Execute on day-to day technical implementation tasks including system configuration, problem resolution, solution research, business analysis, client training within the established SLAs
- Provide technical walk through of RBC Clear products including portal configurations, H2H connections and payment & statement file specifications
- Act as RBC project manager to establish project plan for client’s integration project and drive the project to the completion
- Act as lead technical resource to manage client technical discussions for product onboarding discussions. Participate in client RFP or technical workshops when requested
- Provide support for client’s host to host channel testing for various products
What do you need to succeed?
- 5-7 years’ experience in ACH Operations role, demonstrated technical implementation experience working at a financial institution and delivering seamless digital experience
- Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT FileAct, SFTP)
- Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels
- Strong understanding of Cash Management Products such as ACH, RTP, Check
- Ability to interpret technical integration documents and effectively communicate with client’s technical teams
- Familiar with the Nacha rules and regulations
- Accredited ACH Professional (AAP) Certification preferred but not required
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
ACH Operations Implementation Lead
Top Benefits
About the role
Job Summary
** Job Description**
What is the Opportunity ?
- The ACH Operations team at RBC is a cross-functional team responsible for RBC suite of money movement and payments products. Numerous companies depend on our service for their payment needs. The Operations team is committed to offer support to our clients and to reimagine how payments will evolve to move their money in a convenient and secure manner while remaining compliant with payment regulations.
- The role requires cross-functional collaboration with Client Oversight, Product, Engineering, and our GTM teams. Additionally, you will be responsible for providing day-to-day operational support to our clients.
- Candidate will be responsible to ensure frictionless Digital client implementations by working closely with internal RBC Clear partners as well as client’s technical team. This role will also internal RBC support partners to resolve client technical issues and work with product owners improve the product offerings based on the client feedback.
What will you do?
- Monitor exposure limits for ACH Originators, including acting as a liaison between our Client and Credit Risk teams.
- Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Recalls, ACH Reversals, and Trace Requests.
- Working directly with clients to resolve issues; gathering customer needs and working with the product team and account managers to resolve them
- Execute on day-to day technical implementation tasks including system configuration, problem resolution, solution research, business analysis, client training within the established SLAs
- Provide technical walk through of RBC Clear products including portal configurations, H2H connections and payment & statement file specifications
- Act as RBC project manager to establish project plan for client’s integration project and drive the project to the completion
- Act as lead technical resource to manage client technical discussions for product onboarding discussions. Participate in client RFP or technical workshops when requested
- Provide support for client’s host to host channel testing for various products
What do you need to succeed?
- 5-7 years’ experience in ACH Operations role, demonstrated technical implementation experience working at a financial institution and delivering seamless digital experience
- Experience in managing Cash Management /Treasury product implementations, host to host/API solutions (file formats/connectivity protocols such as SWIFT FileAct, SFTP)
- Experience in implementing account statement formats (MT/CAMT/BAI2) over SWIFT and host to host delivery channels
- Strong understanding of Cash Management Products such as ACH, RTP, Check
- Ability to interpret technical integration documents and effectively communicate with client’s technical teams
- Familiar with the Nacha rules and regulations
- Accredited ACH Professional (AAP) Certification preferred but not required
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.