Bilingual Windows 11 Technician
About the role
Job Title: Level 1 Windows 11 Technician
Job Type: 3-Month Contract (High potential for extension, covering a medical leave)
Location: Hybrid – Montreal, QC (Tuesdays & Thursdays in-office at 1250 Rene-Levesque Blvd West)
Shift Schedule: Monday to Friday, 9 AM to 5 PM
Rate: $27/hr T4
Role Summary Our client is seeking a Level 1 Windows 11 Technician to provide immediate support for their service desk following a recent company-wide migration to Windows 11 . The successful candidate will play a key role in triaging technical issues, ensuring minimal disruption to business operations, and maintaining high standards of customer service.
Key Responsibilities
- Issue Triaging: Act as the first point of contact for incoming service desk requests, with a focus on troubleshooting Windows 11–related issues.
- Technical Support: Provide first-level support for desktops, laptops, and related hardware/software inquiries.
- Escalation Management: Accurately document issues and escalate complex cases to higher-level support teams as needed.
- Customer Service: Communicate clearly and professionally with both English and French-speaking users to resolve technical concerns.
- Collaboration: Work closely with internal IT staff and support teams to ensure quick and effective resolution of user incidents.
Qualifications
- Must be fluent in English and French.
- Minimum 2+ years of IT support or helpdesk experience.
- Hands-on experience supporting Windows 10/11 environments.
- Strong troubleshooting skills with desktops, laptops, and common applications.
- Ability to work independently and as part of a team in a hybrid environment.
About PeopleToGo
Since 2000 PeopleToGo has been a leading North American technology staffing & services firm whose mission is to enable start-ups, SMBs, & large enterprise companies to drive the highest levels of operational excellence, user experience, customer satisfaction, & organizational growth.
KEY METRICS:
■ Have 600+ resources servicing our customers daily ■ Service 9 out of 10 of Canada’s Top 10 IT Solution Providers ■ Have provided services to all 10 of Canada’s Top Retailers via our White-Labelled Partner Enablement model
As technology continues to evolve at a feverish pace in parallel with the consistent expansion of the IT skills gap, companies large & small are continuously facing challenges finding and retaining distinct talent to deliver & manage their internal and external technology needs. To address this ever-expanding problem, PeopleToGo’s staff augmentation & technology services allow companies to find the right technology resource(s), at the right time, in the right place, & for the right price.
We work with our customers in a consultative & collaborative way to understand their unique resource & technology challenges so we can deliver the right solution & help them successfully achieve their desired business outcomes.
STAFFING SERVICES:
■ Contract ■ Permanent Placement ■ Contract-to-Permanent ■ Payrolling
TECHNOLOGY SERVICES:
Project & field services provided under a time & material (T & M) or fixed rate billing model.
■ IMACD: Installation/Moves/Adds/Changes/Disposal ■ Break-Fix Maintenance ■ Deskside Support ■ Preventative Maintenance ■ Smart Hands ■ Asset Inventory ■ Project Coordination/Management
If you would like to partner with a company that has deep a pool of technology resources across Canada & the US that you can leverage to help with your IT needs & whose success is based on your success, please email sales@peopletogo.com.
Bilingual Windows 11 Technician
About the role
Job Title: Level 1 Windows 11 Technician
Job Type: 3-Month Contract (High potential for extension, covering a medical leave)
Location: Hybrid – Montreal, QC (Tuesdays & Thursdays in-office at 1250 Rene-Levesque Blvd West)
Shift Schedule: Monday to Friday, 9 AM to 5 PM
Rate: $27/hr T4
Role Summary Our client is seeking a Level 1 Windows 11 Technician to provide immediate support for their service desk following a recent company-wide migration to Windows 11 . The successful candidate will play a key role in triaging technical issues, ensuring minimal disruption to business operations, and maintaining high standards of customer service.
Key Responsibilities
- Issue Triaging: Act as the first point of contact for incoming service desk requests, with a focus on troubleshooting Windows 11–related issues.
- Technical Support: Provide first-level support for desktops, laptops, and related hardware/software inquiries.
- Escalation Management: Accurately document issues and escalate complex cases to higher-level support teams as needed.
- Customer Service: Communicate clearly and professionally with both English and French-speaking users to resolve technical concerns.
- Collaboration: Work closely with internal IT staff and support teams to ensure quick and effective resolution of user incidents.
Qualifications
- Must be fluent in English and French.
- Minimum 2+ years of IT support or helpdesk experience.
- Hands-on experience supporting Windows 10/11 environments.
- Strong troubleshooting skills with desktops, laptops, and common applications.
- Ability to work independently and as part of a team in a hybrid environment.
About PeopleToGo
Since 2000 PeopleToGo has been a leading North American technology staffing & services firm whose mission is to enable start-ups, SMBs, & large enterprise companies to drive the highest levels of operational excellence, user experience, customer satisfaction, & organizational growth.
KEY METRICS:
■ Have 600+ resources servicing our customers daily ■ Service 9 out of 10 of Canada’s Top 10 IT Solution Providers ■ Have provided services to all 10 of Canada’s Top Retailers via our White-Labelled Partner Enablement model
As technology continues to evolve at a feverish pace in parallel with the consistent expansion of the IT skills gap, companies large & small are continuously facing challenges finding and retaining distinct talent to deliver & manage their internal and external technology needs. To address this ever-expanding problem, PeopleToGo’s staff augmentation & technology services allow companies to find the right technology resource(s), at the right time, in the right place, & for the right price.
We work with our customers in a consultative & collaborative way to understand their unique resource & technology challenges so we can deliver the right solution & help them successfully achieve their desired business outcomes.
STAFFING SERVICES:
■ Contract ■ Permanent Placement ■ Contract-to-Permanent ■ Payrolling
TECHNOLOGY SERVICES:
Project & field services provided under a time & material (T & M) or fixed rate billing model.
■ IMACD: Installation/Moves/Adds/Changes/Disposal ■ Break-Fix Maintenance ■ Deskside Support ■ Preventative Maintenance ■ Smart Hands ■ Asset Inventory ■ Project Coordination/Management
If you would like to partner with a company that has deep a pool of technology resources across Canada & the US that you can leverage to help with your IT needs & whose success is based on your success, please email sales@peopletogo.com.