##DESCRIPTION

Data Center Manager

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team

AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada.

Due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingualism French and English is required for this position.

Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:

• Prioritize and assign trouble tickets to data center technicians and operators

• Manage the performance of a diverse team of data center operations professionals with varying skills across multiple locations

• Develop and maintain career paths for employees and update records in our internal tools

• Recruit and train data center technicians to ensure appropriate staffing levels at all times

• Ensure effective and efficient management of day to day data center operations including queue management, 24/7 shift scheduling, and hardware logistics

• Develop or apply subject matter expertise across all aspects of data center operations

• Ensure all operational KPIs and metrics are being measured, tracked, and consistently met

• Inspire and guide continuous improvement in team processes, technology innovation, and automation

• Manage large scale events including outages and serve as the primary call leader during escalations

• Manage and improve workflows and throughput across data center operations

• Recommend, document, and oversee policies and procedures aligned with industry best practices and required SLAs

• Maintain the on-call schedule while coordinating team absences and vacation coverage

• Collaborate with cross-functional partners including engineering, capacity planning, and facilities teams to support operational goals

• Be passionate about the quality and consistency of services delivered and continuously strive to improve the customer experience

A day in the life
A Day in the Life: Data Center Manager
The day begins with a review of overnight alerts and the open ticket queue. By standup, priorities are set, work is assigned, and the team is aligned on what needs to move.
Mid-morning shifts to people leadership. One-on-ones, career development conversations, and interviews are a regular part of the week. Growing the team is as important as running it.
Afternoons bring KPI reviews, cross-functional calls with engineering, capacity planning, and facilities teams, and process improvement work that keeps operations running smoothly across multiple sites.
When a large scale event hits, the role shifts to call leader. Fast decisions, clear communication, and a structured response are what the team and the business depend on.
No two days are identical. That is what makes this role worth showing up for.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

##BASIC QUALIFICATIONS

• More than 2 years of experience as an IT operations manager within technologist teams;
• In-depth experience and knowledge of Linux systems administration;
• Experience in networking and knowledge of best practices in cabling;
• In-depth experience with IT architectures, and expertise in troubleshooting;
• In-depth knowledge of data center infrastructures.
• Bilingual in French and English, with the ability to read and write in English for complex technical instructions and concepts. Since this role requires the employee to interact with other global Amazon entities as well as employees and stakeholders in other Canadian provinces, knowledge of French and English is required for this position.

##PREFERRED QUALIFICATIONS

• Ability to work in a 24/7 environment, with the capacity to participate in on-call rotations and provide support outside normal business hours as needed;

• Experience with system management tools and client-server environments;

• Experience in project management

• Experience in data center

• Experience in technical writing in a relevant field

• 2+ years of project management experience

• 2+ years of data center experience

• Bachelor's degree, or equivalent experience and education level;

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, AB, Airdrie - 83,800.00 - 108,200.00 CAD annually
CAN, AB, Balzac - 83,800.00 - 108,200.00 CAD annually
CAN, AB, Calgary - 83,800.00 - 108,200.00 CAD annually