Manager, Business & Portfolio Management, Technology Operations & Services group
Top Benefits
About the role
Posting Date: Sep 26, 2025, 2:28:46 PM
Primary Location: Ontario-Ottawa
Job Type: Permanent
Schedule: Full-time
Application deadline: October 10, 2025
Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid
Position: Manager, Business and Portfolio Management – Technology Operations & Services group
E****mployment Type: Permanent
Compensation Details:
- Mgr. Project Manager 19: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance-based incentive.
Lo****cation:
- Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week. (subject to change)
- This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Laval, or Brossard.
- Relocation assistance is available for eligible candidates.
About EDC:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?
- Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
- Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
- Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
- Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
- Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
- Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.
Team and Job Overview:
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
- Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
- Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
- Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
- Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Reporting to the Vice-President, Technology Operations & Services (TOS), the Manager, Business and Portfolio Management plays a critical role in enabling strategic execution, financial discipline, and operational performance across the TOS portfolio. This role leads the business management function, overseeing planning, budget coordination, reporting, and governance for a multi-million dollar operating and transformation portfolio.
In addition to business operations, the Manager is accountable for portfolio coordination and delivery oversight across TOS initiatives. They lead a group of Infrastructure Project Managers (IPMs) who are centrally managed within this function but work in close collaboration, via dotted-line reporting relationships, with TOS Directors to support initiative delivery. This model ensures consistency in project practices, improved resource allocation, and better visibility across the infrastructure and operations portfolio.
The Manager acts as a strategic enabler to the TOS leadership team by providing integrated delivery insights, ensuring adherence to governance and reporting standards, and supporting prioritization decisions across competing demands.
What you will be doing:
Leadership and Management:
- Lead, mentor, and develop a team of Infrastructure Program Managers and Business Management Office professionals.
- Foster a collaborative and high-performance culture within the team.
- Ensure alignment of team goals with organizational objectives and strategic initiatives.
- Develop and implement training programs to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback.
- Encourage innovation and creative problem-solving within the team.
Program Management:
- Oversee the planning, execution, and delivery of infrastructure programs.
- Ensure programs are delivered on time, within scope, and within budget.
- Implement best practices and methodologies to enhance program efficiency and effectiveness.
- Identify and mitigate risks associated with program delivery.
- Coordinate with vendors and third-party service providers to ensure program success.
- Track and report on program milestones and deliverables.
Business Management:
- Manage the Business Management Office, ensuring effective business operations and support for infrastructure programs.
- Develop and implement business management strategies, policies, and procedures.
- Monitor and report on key performance indicators and metrics.
- Conduct financial analysis and budgeting for infrastructure programs.
- Ensure compliance with regulatory requirements and industry standards.
- Develop and maintain documentation for business processes and procedures.
Stakeholder Engagement:
- Build and maintain strong relationships with internal and external stakeholders.
- Communicate program status, risks, and issues to senior leadership and other stakeholders.
- Collaborate with cross-functional teams to ensure successful program delivery.
- Facilitate regular stakeholder meetings and communication sessions.
- Address stakeholder concerns and ensure their expectations are met.
- Develop and maintain a stakeholder engagement plan.
Continuous Improvement:
- Promote a culture of continuous learning and development within the team.
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Stay current with industry trends and best practices in program management and business operations.
- Analyze performance data to identify areas for improvement.
- Implement feedback mechanisms to gather input from team members and stakeholders.
- Lead initiatives to enhance organizational efficiency and effectiveness.
What we are looking for:
-
Bachelor’s degree in Business Administration, and/or Project Management, or a related field).
-
Minimum of 10 years’ proven experience in program management and business operations.
-
Demonstrated ability to lead and inspire diverse, cross-functional teams; including junior and senior staff, by fostering an inclusive, collaborative, and high-performance culture aligned with EDC’s values.
-
Strong understanding of infrastructure programs and business management practices.
-
Excellent leadership, communication, and interpersonal skills.
-
Ability to manage multiple priorities and work effectively in a fast-paced environment.
-
Strong analytical and problem-solving skills.
-
Bilingual in both official languages (English and French).
What will make you stand out:
- Experience in people leadership roles.
- Experience working in an IT environment.
Eligibility:
- EDC is dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements.
This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.
Apply today!
Want to learn more about EDC? Check our website here https://www.edc.ca
EDC's Commitment to Employment Equity
Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.
Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at accessibility@edc.ca*.*
How to apply
***Only candidates selected for an interview will be contacted.***Oct 10, 2025, 10:59:00 PMIf selected for an interview, please advise us if you require special accommodation.Candidates must meet the requisite government security screening requirements.
Manager, Business & Portfolio Management, Technology Operations & Services group
Top Benefits
About the role
Posting Date: Sep 26, 2025, 2:28:46 PM
Primary Location: Ontario-Ottawa
Job Type: Permanent
Schedule: Full-time
Application deadline: October 10, 2025
Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid
Position: Manager, Business and Portfolio Management – Technology Operations & Services group
E****mployment Type: Permanent
Compensation Details:
- Mgr. Project Manager 19: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance-based incentive.
Lo****cation:
- Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week. (subject to change)
- This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Laval, or Brossard.
- Relocation assistance is available for eligible candidates.
About EDC:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?
- Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
- Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
- Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
- Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
- Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
- Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.
Team and Job Overview:
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
- Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
- Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
- Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
- Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
Reporting to the Vice-President, Technology Operations & Services (TOS), the Manager, Business and Portfolio Management plays a critical role in enabling strategic execution, financial discipline, and operational performance across the TOS portfolio. This role leads the business management function, overseeing planning, budget coordination, reporting, and governance for a multi-million dollar operating and transformation portfolio.
In addition to business operations, the Manager is accountable for portfolio coordination and delivery oversight across TOS initiatives. They lead a group of Infrastructure Project Managers (IPMs) who are centrally managed within this function but work in close collaboration, via dotted-line reporting relationships, with TOS Directors to support initiative delivery. This model ensures consistency in project practices, improved resource allocation, and better visibility across the infrastructure and operations portfolio.
The Manager acts as a strategic enabler to the TOS leadership team by providing integrated delivery insights, ensuring adherence to governance and reporting standards, and supporting prioritization decisions across competing demands.
What you will be doing:
Leadership and Management:
- Lead, mentor, and develop a team of Infrastructure Program Managers and Business Management Office professionals.
- Foster a collaborative and high-performance culture within the team.
- Ensure alignment of team goals with organizational objectives and strategic initiatives.
- Develop and implement training programs to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback.
- Encourage innovation and creative problem-solving within the team.
Program Management:
- Oversee the planning, execution, and delivery of infrastructure programs.
- Ensure programs are delivered on time, within scope, and within budget.
- Implement best practices and methodologies to enhance program efficiency and effectiveness.
- Identify and mitigate risks associated with program delivery.
- Coordinate with vendors and third-party service providers to ensure program success.
- Track and report on program milestones and deliverables.
Business Management:
- Manage the Business Management Office, ensuring effective business operations and support for infrastructure programs.
- Develop and implement business management strategies, policies, and procedures.
- Monitor and report on key performance indicators and metrics.
- Conduct financial analysis and budgeting for infrastructure programs.
- Ensure compliance with regulatory requirements and industry standards.
- Develop and maintain documentation for business processes and procedures.
Stakeholder Engagement:
- Build and maintain strong relationships with internal and external stakeholders.
- Communicate program status, risks, and issues to senior leadership and other stakeholders.
- Collaborate with cross-functional teams to ensure successful program delivery.
- Facilitate regular stakeholder meetings and communication sessions.
- Address stakeholder concerns and ensure their expectations are met.
- Develop and maintain a stakeholder engagement plan.
Continuous Improvement:
- Promote a culture of continuous learning and development within the team.
- Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Stay current with industry trends and best practices in program management and business operations.
- Analyze performance data to identify areas for improvement.
- Implement feedback mechanisms to gather input from team members and stakeholders.
- Lead initiatives to enhance organizational efficiency and effectiveness.
What we are looking for:
-
Bachelor’s degree in Business Administration, and/or Project Management, or a related field).
-
Minimum of 10 years’ proven experience in program management and business operations.
-
Demonstrated ability to lead and inspire diverse, cross-functional teams; including junior and senior staff, by fostering an inclusive, collaborative, and high-performance culture aligned with EDC’s values.
-
Strong understanding of infrastructure programs and business management practices.
-
Excellent leadership, communication, and interpersonal skills.
-
Ability to manage multiple priorities and work effectively in a fast-paced environment.
-
Strong analytical and problem-solving skills.
-
Bilingual in both official languages (English and French).
What will make you stand out:
- Experience in people leadership roles.
- Experience working in an IT environment.
Eligibility:
- EDC is dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements.
This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.
Apply today!
Want to learn more about EDC? Check our website here https://www.edc.ca
EDC's Commitment to Employment Equity
Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.
Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at accessibility@edc.ca*.*
How to apply
***Only candidates selected for an interview will be contacted.***Oct 10, 2025, 10:59:00 PMIf selected for an interview, please advise us if you require special accommodation.Candidates must meet the requisite government security screening requirements.