Welcome to FOSS — Where Values Drive Everything We Do

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity and pride.

• Sweat the small stuff – Details matter, and we get them right.

• Show up for each other – We succeed as a team.

• Walk the talk – We lead by example.

• Set the standard – We raise the bar.

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

About The Role

Roy Foss Thornhillis looking for an experienced Parts Consultant to join our team. In this role, you’ll be the key resource for both customers and service technicians when it comes to automotive parts and accessories. In this role, you’ll help keep our parts department running smoothly by supporting the service team and guiding customers to the right products for their needs.

What We're Looking For

• Efficiently help customers select parts and provide internal and external customers (retail and shop) with high quality service; identifying and ordering the correct parts

• Answer telephone calls, provide price quotes any other information needed

• Take orders for parts by telephone, technician counter, retail counter and wholesale accounts

• Receive payments from retail customers

• Handle customer concerns immediately and according to the dealerships guidelines.

• Stock items by unpacking, arranging, and placing items in bins and on shelves; adjusting inventory system and assuring all safety risks

• Manage inventory and maintain stock levels

• Other duties as assigned by the Parts Manager

What You'll Bring

• At least 2-3 year of Automotive Parts experience

• Experience using a DMS – Reynolds and Reynolds in particular is an asset

• Excellent interpersonal skills with an upbeat and engaging attitude

• Strong verbal communication and writing skills

• Organized with a strong attention to detail

• Ability to follow set and standard procedures

• Excellent time management skills and the ability to multi-task

• Ability to work independently and take self-initiative

• Basic computer skills and a comfort with learning new software and systems

• Strong knowledge of automotive parts and technical/mechanical repairs

• This role requires availability on Saturdays as part of the regular work schedule. Flexibility on weekends is essential to meet business and customer needs.

What We Offer:

• Competitive compensation and benefits package.

• Employee team building and social events.

• Learning and development programs for all team members.

• Growth potential within our organization.

• Certification fees will be covered, if required.

• Employee discount programs.

• Foss purchase and service program.

• Employee referral and recognition programs.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community.

We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits.

FOSS Automotive Group is committed to providing an inclusive, accessible work environment. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns, you can reach out to HR@royfoss.com*.*