Job Title: Change Manager

Location: Toronto, ON (2x a week in office, however this role is open to remote contractors that are be located in other provinces)

Duration: 12 months

Contract Type: T4 only

Pay Rate: $65.51/Hour

Role Mandate

• The bank is seeking a Change Manager for the infrastructure engineering team. This role will involve developing the integrated change management strategy and execute that strategy.
• This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics.
• The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)

Role Responsibilities

• Apply a structured change management approach and methodology for the changes impacting employees and customers
• Develop a change management strategy based on assessment of the change
• Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• Execute on the tactical details of each plan
• Support the communication, training and engagement efforts of employee-facing managers and business leaders
• Be an active and visible coach to executive leaders who are change sponsors
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Create and enable reinforcement mechanisms and celebrations of success
• Work with project managers and teams to integrate change management activities into the overall project plan

Must Have Skills

• Postsecondary education
• 3-4 years change management experience
• Familiarity with the Change Management methods, approaches, tools
• Exceptional communication skills - both written and verbal
• Excellent active listening skills
• Problem solving and root cause identification skills
• Ability to influence others and move toward a common vision or goal
• Proficient in Microsoft Office suite: PowerPoint, Excel, Word
• ITIL or ITSM certification
• ServiceNow reporting skills, especially with trickier fields - must have more than just a basic understanding

Nice To Have Skills

• Change Management methodology certification
• Project management approaches, tools, phases of project lifecycle
• Technical knowledge/previous experience is an asset