A Day in YOUR Life as a Club Cabana Pool Attendant

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room, punch in at the time clock and energetically step into your role at Club Cabana.

You may be preparing to join a shift or complete a relay handoff of what has occurred during the previous shift to take over the helm. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care!

Your day will revolve around interactions with both hotel guests and our local Club Cabana Members, perhaps even assisting with someone looking to sign up for Club Cabana. Mingled in with these interactions, you will be performing chemical tests of the pools with follow up balancing to meet public health guidelines and ensuring our cleanliness standards are being maintained. When you notice a piece of equipment is not functioning as intended as you will communicate and work with the Maintenance department to prioritize the shutdown of the equipment and proper logging so that they can take appropriate actions for repair.

As a Club Cabana Team Member, you will from time to time step out of the pool area. In the summer time you would help with the cleaning of the waterway and garden beds and in winter helping to keep our entrances free of snow and safe for our guests. It may also mean that you assist reception with guest requests – delivering pillows or extra towels or maybe pop into laundry and help with folding of towels. When we have tour buses arriving you will join the welcoming committee at reception during their arrival.

Don’t forget you are their ambassador to our hotel, surroundings and city. You may have to juggle some of those talents you have as guests will have questions for you about the hotel and area, maybe ask you about directions, or recommendation for a great place to dine or explore. By the time you leave you are more than satisfied that your guests are all taken care of and ready to have the best stay possible.

Who you are and why is this important…

• Enthusiastic, Attentive and Approachable
• Ensuring our guests and team mates feel comfortable.
• Organized & Communicative
• Clear, concise communication between team members and guests alike creates a smooth operation.
• Effective Multi-Tasker
• Personal interactions, phones, emails and on-going projects are always in play.

What happens behind the scenes of all those interactions…

• You follow company policies and reporting procedures as well as any other requirements outlined by your department leaders;
• Provide courteous and efficient service to guests, including and not limited responding to their requests, questions or concerns;
• Perform chemical tests and take appropriate actions;
• Keeping areas clean and free of hazards;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as answering calls and performing daily tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;

What are we looking for…

• Some experience in guest/customer service.
• Flexibility to work a variety of shifts.
• The understanding that SERVICE is the key to any successful business.