Who you are

• 4+ years designing and shipping user-friendly features or applications in technical spaces. Experience with B2B data products, marketing tools, or enterprise platforms is a major plus
• Exceptional craft: Your visual design, interaction design, and UI skills are top-tier. You have a portfolio that demonstrates obsessive attention to detail and systematic thinking
• Technical fluency: You're comfortable discussing data models, APIs, performance constraints, and technical tradeoffs. You can hold your own in conversations with engineers and understand how systems work under the hood
• Enterprise product experience: You understand the complexity of building for large organizations with multiple user types, permission models, and governance requirements
• Collaborative mindset: You're kind, humble, and assume good intentions. You're comfortable being embedded with engineering teams and see yourself as a thought partner, not just a service provider
• AI tool proficiency: You're actively using tools like Cursor, Claude Code, Lovable, or similar to enhance your workflow. Bonus points if you're pushing the limits of what these tools can do
• Figma mastery required

What the job involves

• You'll be designing the core platform that powers Hightouch's business
• Our Customer Data Platform (CDP) is our biggest revenue driver and the foundation that everything else is built on
• This is high-value, high-impact work at enterprise scale
• You'll work across multiple products in our Customer Studio realm (our no-code data activation suite)
• These products serve marketing and growth teams at companies like Spotify, Ramp, and Domino's, handling billions of data points and powering mission-critical workflows
• The opportunity here is broad ownership across a mature, essential product suite
• You'll be solving complex problems around data warehouse performance, real-time audience syncing, analytics and experimentation, access control, and change management at scale
• Your work directly impacts our largest enterprise customers and shapes how thousands of users interact with their data every day
• We're a lean team (currently 6 product designers) spanning coast to coast, all remote-first
• You'll grow faster here because we don't have layers of process or bureaucracy slowing you down. You ship. You learn. You iterate. Repeat
• Polish and elevate craft: You'll identify friction points in existing flows and systematically improve usability, visual design, and interaction patterns. You're obsessed with details and know how to balance perfection with pragmatism
• Deep collaboration: You'll work embedded with engineering teams (Customer Studio Backend, Control Plane, IDR) and PMs to shape product strategy and execution. You'll write specs, participate in technical discussions, and be a thought partner throughout the development process
• Product thinking at scale: You'll connect with enterprise customers, synthesize complex requirements across different user types (marketers, admins, data teams), and translate those insights into elegant solutions that work for both novice and power users
• Leverage AI tools: You'll use tools like Cursor, Claude Code, and Framer to prototype faster, generate variations, and explore design possibilities that would be too time-consuming to build manually. You'll push the boundaries of what's possible with AI-assisted design
• System-level thinking: You'll work across multiple product areas (Customer Studio, IDR, Control Plane) and identify opportunities to create unified experiences and shared patterns that scale across the platform
• Own the details: From empty states to error handling to loading patterns at massive data scale, you'll ensure every interaction is thoughtful and polished

The application process

• Recruiter screen [30m]: Intro call
• Manager screen [30m]: First conversation with Elliot, who leads the product design team, to learn more about your history and career trajectory
• Team portfolio review [30m]: Review of your previous work
• Design exercise [60m]: Live exercise we'll run through together where we'll give you a problem and want to see how you begin breaking it down. No homework. Just jamming live on a problem similar to how we work daily
• Follow-up 1:1s [30m]: Meet members of the team to wrap up any final questions

Benefits

• Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
• Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
• Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
• Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
• Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
• Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
• Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home