Account Manager -Remote

As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all commitments and obligations of the parties are met. Working with Direct Travel's corporate accounts, this position strives to improve efficiencies, create and administer travel policies, evaluate and implement technologies, and troubleshoot issues. The Account Manager will often interact with senior executives and the client's Finance teams.

This role will work closely with the Canada West/Ontario Account Management team and report to the Senior Director of Account Management.

This is a fully remote position that will require monthly in-person team meetings in our home office in Toronto, Ontario.

POSITION IS REMOTE

Expedition Expectations

• Provides both strategic and tactical operational input that supports account development, retention, and growth on a domestic and global basis, if applicable
• Prepares and implements short and long range goals and objectives with a solid business plan mutually developed with client by detailing objectives, strategies and measurable goals
• Develops strong relationships with stakeholders beyond travel and procurement
• Identifies incremental opportunities within existing client portfolio; sell DT products and services realizing increased value for the client Works with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution- - day to day management of assigned accounts
• Support Corporate Operations, Accounting, MIS and Technology by communicating client needs and requirements related to external services offered and improving internal processes
• Provide formal analysis, commentary and recommendation on client's travel expenditure to ensure optimal communication and program needs are being met
• Adheres to, monitors, and reports on client SLA's or KPI's
• Stays abreast of industry trends, DT products and services to be able to support client needs along with relevant benchmarks and process

Passport to Success

• Demonstrated ability to both think and act strategically
• Strong influencing skills to enable motivation of direct and indirect teams
• Additional required skills include:
• • Demonstrated problem solving ability
  • Strong analytical skills
  • Project management skills
  • Presentation skills
  • Superior organization, written and verbal skills
  • Ability to work independently
  • Proficiency in CRM, Microsoft - Word, Excel, PowerPoint
  • Excellent problem-solving skills

Going the Extra Mile

• The Account Manager must possess thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry-specific automation.
• High level of organizational ability and self-motivated
• Must be a team player and able to work in a fast-paced environment.
• Minimum five years industry experience.
• The Account Manager will at times be required to conduct complex interpersonal interactions with others, troubleshoot, solve problems, make decisions, operate independently, and work effectively under pressure.
• Demonstrate thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry-specific automation
• Possess intermediate to advanced MS Office skills (i.e. MS Word, Excel, One Note and Powerpoint)
• SalesForce CRM experience an asset
• Able to successfully manage multiple tasks simultaneously; speak, read, and write English; possess excellent customer service, interpersonal, negotiating and verbal/written communications skills
• Conduct complex interpersonal interactions with others, troubleshoot, solve problems, make decisions, operate independently, and work effectively under pressure on a regular basis Excellent relationship-building skills
• Excellent communication skills (written, verbal, interpersonal)
• Excellent presentation and meeting facilitation skills

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you're passionate about innovation and ready for what's next, we'd love for you to join us!

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 80 locations across North America and the UK and is currently ranked 13th on Travel Weekly's Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.

#LI-Remote

Requirements:

• 3–5 years of experience in account management, preferably in the corporate travel industry or a related SaaS/service environment.

• Strong understanding of travel program management and industry tools (GDS, OBTs, travel reporting platforms, etc.).

• Proven track record in client relationship management and revenue growth.

• Exceptional communication and presentation skills.

• Analytical mindset with the ability to translate data into actionable insights.

• Self-motivated, organized, and able to manage multiple accounts and priorities.

• Bachelor’s degree in Business, Travel/Hospitality, or a related field preferred.

• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.