Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

IT Support Technician is responsible for providing telephone-based, and desk side technical support. Your primary objectives will be problem ownership and resolution, combined with superior customer satisfaction and service level attainment.

Key Accountabilities:

• Answer phone calls as part of the IT Support ACD Helpline on how-to questions and general inquiries. This includes problem resolution with Windows Operating Systems, Apple devices, tablets, cell phones, Google applications, shrink-wrap and custom client applications, network issues, PCs, printers, and other hardware devices.
• Image/build and deploy replacement Laptops and Desktops
• Setup desk workstations including Monitor on arms, docking station, keyboard, mouse, and headset
• Interact with technical support groups, vendors, and the client to manage problems not resolved on first contact.
• Provide desk-side support including desktop setup, telephone/Android/iPhone setup, and Audio/Video Conference setup and support.
• Provide meetings, and video conferencing support
• Log all calls in the appropriate call-logging tool
• Adhere to process and TSX security guidelines, provide input for on-going productivity improvements, work on various projects, assume ownership of various roles within the team and be accountable for team targets and measurements.
• Work with a variety of enterprise applications including (but not limited to) Google Workspace, ServiceNow, including hardware, software and access requests.
• Complete CADs (Change, Add, and Deletes) and ServiceNow onboarding tickets for employees that are moving, new, and departing.
• Provide VPN support to remote users

Must Haves:

• Superior communication and customer service
• Troubleshooting and problem determination
• Experience with Apple device administration and support(MacBook, iMac, iPad)
• Experience with Google Workspace applications(Gmail, Docs, Sheets,…)
• Experience with Windows 11 Operating System
• Knowledge of MS Office Suites
• Ability to perform physical tasks such as lifting heavy equipment
• Knowledge and experience with System Management tool such as SCCM and Ivanti LANDESK
• Knowledge of general PC and Laptop maintenance and repair
• Understanding of TCP/IP, HTML, LAN/WAN
• Understanding of firewall and VPN Technologies

This role is fully in office (5 days/week) - based in New York City, NY.

Salary Range: $35 - $40/hr USD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.

The recruiting efforts for this role are intended to fill a vacant position.

For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.