Top Benefits
About the role
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Senior Application System Analyst, Salesforce
Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key issues and providing support to our Sobeys customers. You'll play a crucial role in ensuring smooth operations and driving improvements in our Salesforce Service Cloud, B2B Commerce Cloud, and NetZero cloud platforms within the IT Ecommerce and Shared Solutions Team Portfolio.
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role can be based out of one our main offices including Calgary, AB; Mississauga, ON, Burnaby, BC.
Here’s What You’ll Be Focusing
Work within a multi-skilled team in charge of a portfolio of Service Cloud platform. Demonstrate deep knowledge of Salesforce Core Platform. Maintain up-to-date expertise in Salesforce Service Cloud platform or B2B Commerce Cloud, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application. Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation. Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary. Identify opportunities to automate processes, or otherwise innovate on business operations using application features. Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices. Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models. Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design. Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications. Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects. Support project activities and deliverables as needed. Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.
What You Have To Offer
A bachelors degree in Computer Science, Business Administration or related specialization or experience in Technology Minimum of 6 years of progressive experience in IT. Salesforce Administrator Certification is a must. Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus. Experience in managing internal development teams, outsourced service providers and vendor relationships. Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
Experience in managing and prioritizing multiple product backlogs
Previous experience in the retail industry is preferred.
Project Management certification is a plus (e.g. CAPM, PMP, CSM)
Who We Are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn More About Our Story And Culture
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
Not the right fit? Search for Application System Analyst jobs in Mississauga, Ontario, Canada
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.
Similar Jobs
Top Benefits
About the role
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Senior Application System Analyst, Salesforce
Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key issues and providing support to our Sobeys customers. You'll play a crucial role in ensuring smooth operations and driving improvements in our Salesforce Service Cloud, B2B Commerce Cloud, and NetZero cloud platforms within the IT Ecommerce and Shared Solutions Team Portfolio.
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role can be based out of one our main offices including Calgary, AB; Mississauga, ON, Burnaby, BC.
Here’s What You’ll Be Focusing
Work within a multi-skilled team in charge of a portfolio of Service Cloud platform. Demonstrate deep knowledge of Salesforce Core Platform. Maintain up-to-date expertise in Salesforce Service Cloud platform or B2B Commerce Cloud, mentor and lead the team(s) in translating business needs into enhancements and or fixes for the supported Salesforce application. Provide specialized Level 2 & 3 application support, including root cause analysis, triaging with teams, managing, and prioritizing product backlog, configuration/code changes, sourcing additional support, and maintaining system documentation. Monitor applications for end-user experience, interfaces, runtime exceptions, and performance, recommending enhancements as necessary. Identify opportunities to automate processes, or otherwise innovate on business operations using application features. Support continuous improvement initiatives through advisory and consultative support. Proactively share new leading practices. Lead the entire development life cycle, including intake, design, build, testing, deployment, and release, ensuring that applications meet both business and architectural requirements while adhering to standards, patterns, and reference models. Direct the development of business and system requirements through detailed analysis, providing recommendations, and working closely with the Solution Architect, Sobeys development team to translate system requirements and lead high-level design. Participate in the leadership and influence cross-functional task forces or teams to identify and document functional requirements, workflow, information sources, and system specifications. Act as a liaison between vendors, users, and the development team as needed, while keeping all relevant teams updated on product backlog status, incidents, and projects. Support project activities and deliverables as needed. Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation.
What You Have To Offer
A bachelors degree in Computer Science, Business Administration or related specialization or experience in Technology Minimum of 6 years of progressive experience in IT. Salesforce Administrator Certification is a must. Experience Cloud applications (Microsoft Azure), API development and / or system integrations is a plus. Experience in managing internal development teams, outsourced service providers and vendor relationships. Excellent communication skills with a demonstrated ability to collaborate in a matrix organization.
Experience in managing and prioritizing multiple product backlogs
Previous experience in the retail industry is preferred.
Project Management certification is a plus (e.g. CAPM, PMP, CSM)
Who We Are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn More About Our Story And Culture
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
Not the right fit? Search for Application System Analyst jobs in Mississauga, Ontario, Canada
About Sobeys
As one of only two national grocery retailers in Canada, Sobeys Inc. serves the food shopping needs of Canadians with more than 1,500 stores in 10 provinces with retail banners that include Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods and Lawtons Drugs, as well as more than 330 retail fuel locations. Our five core retail food formats are designed to ensure that we have the right offering in the right-sized stores for each individual market we serve — from our full service format to the convenience format, each tailored to satisfy the unique occasion-based food shopping needs of our customers.
Our 134,000 employees and franchise affiliates are committed to building sustainable worth for each of our customers, employees, suppliers and shareholders through our focus on food, innovation and superior customer service.
En tant que l'un des deux seuls détaillants alimentaires présents dans tout le Canada, Sobeys Inc. répond aux besoins en épicerie de sa clientèle par le biais de ses quelque 1 500 magasins. Répartis dans chacune des dix provinces, ceux-ci arborent diverses bannières de détail dont Sobeys, Safeway, IGA, Foodland, FreshCo, Price Chopper, Thrifty Foods et Lawtons Drugs, ainsi que plus de 330 stations d'essence. Nos magasins d'alimentation sont conçus en fonction de cinq concepts de base afin que l'offre aux consommateurs et la taille des magasins conviennent le mieux à chacun des marchés que nous desservons. Du magasin à gamme complète de services jusqu'au dépanneur, chacun est adapté de façon à combler les besoins particuliers de notre clientèle en fonction de l'occasion d'achat.
En raison de l'importance qu'ils accordent à l'alimentation, à l'innovation et à l'excellence du service à la clientèle, nos quelque 125 000 employés et marchands affiliés se montrent soucieux de créer de la valeur de façon durable pour chacun de nos partenaires, qu'ils soient clients, employés, fournisseurs ou actionnaires.