Responsible for assessment of Absence Management (AMCS), Short Term Disability (STD), Long Term Disability (LTD) and Life Waiver (LW) appeals and the delivery of fair, and balanced decisions in a timely manner. In this role, you will be responsible for collaborating with COE Absence Management and Disability teams.

This includes providing feedback on trends, and coaching and mentoring Absence and Disability Case Managers on their evaluations and the management of cases.

As an Appeals Specialist, your reviews will reflect appropriate analysis of program or contractual requirements, medical, and functional evidence; the application of ‘right tool, right time’ management; and the delivery of well-supported, fair decisions; All reliant on your thorough knowledge and expertise in disability case management and Manulife's National Disability Best Practices.

Your strong organizational abilities are required to consistently provide well-balanced fair decisions within a high volume, time-sensitive environment. Strong verbal and written communication skills are a vital requirement of this position as you will provide benefit decisions to varied parties and will manage relationships with our customers and our varied teams of professionals.

You will be joining a dynamic team of like skilled, focused individuals – dedicated to supporting each other, and our clients, in the delivery of services in a fast-paced, collaborative environment.

Position Responsibilities

• Provide optimum levels of leadership, encouragement, training and support to help others succeed while maintaining a positive and innovative atmosphere
• Develop and maintain relationships with the teams and key stakeholders
• Develop and comply with the systems, procedures, rules, objectives and timescales set by the organization and take a disciplined approach when undertaking tasks
• Drive business and service outcomes

Required Qualifications

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• A university degree in a relevant field
• Deep knowledge of disability products, processes, and best practices.
• 2-3 years of proven coaching, mentoring and talent developing
• Background in disability management, case management, health care related fields primarily.
• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

• Ability to manage changing workflows with ease.
• Strong multitasking skills and the ability to deliver under tight deadlines.
• Exceptional problem-solving abilities with a client-focused approach.
• Business savvy and adaptability in high-pressure situations.
• Team-oriented mindset with a knack for collaboration in fast-paced environments
• Ability to assess, negotiate and influence – different clients, differing needs
• Apply sound judgment - think critically, act strategically,
• Coach and lead in collaboration

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location CAN, Quebec - Full Time Remote

Working Arrangement Remote

Salary range is expected to be between $58,275.00 CAD - $97,125.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.