At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service.

For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers.

We are currently hiring for a Customer Relations Specialist in Kitchener! If you're highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

Schedule:

• Tuesday - Friday 8:00 am – 5:00 pm; Saturday 8:00am-1:00pm
• Must also be flexible to support a varied schedule, and start times ranging between 8:00 am – 5:00 pm, and statutory holidays.

Position Summary:

• The Customer Relations Specialist is a highly organized service professional with a passion for providing service excellence. You excel at customer relations and succeed in supporting everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

What we offer you:

• Competitive Compensation Package
• Opportunity to be home every night!
• Comprehensive Flexible Benefits effective from day one
• Profit Sharing Program, Pension and RRSP plans
• Uniform and Boot Allowance
• Paid Personal Days and your Birthday!
• Annual Health & Wellness Benefits
• Family-Oriented Culture
• Employee Recognition Programs

Key Responsibilities:

• Support a variety of customer service duties including taking orders, calling customers, and keying in orders into Ordering System.
• Analyze, Track, and enter credit requests.
• Run various computer reports, and maintain spreadsheet tracking/data with accuracy.
• Collaborate with purchasing, traffic, warehouse, sales, credit, customers and vendors.
• Build positive relationships with internal and external clients and business partners.
• Provide assistance and support to Territory Managers and their pursuits of business.
• Handle reships including effective costing/savings opportunities with couriers and product.
• Investigate issues to resolve problems and efficient solutions.
• Collaborate with purchasing, traffic, warehouse, sales, credit, customers and vendors
• Demonstrate a constant willingness to ensure customer satisfaction at all times.
• Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
• Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.
• Adherence to all Health & Safety, Food Safety and WHMIS practices.
• Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe environment

Required Qualifications:

• Excellent verbal and written communication skills.
• Completion of Grade 12 required.
• Possess a high level of professionalism and dedication to customer service.
• Strong time management and organization skills to manage multiple tasks and manage tight deadlines.
• Good computer skills and proficient using MS Office application (Outlook, Word, Excel) required.
• Ability to remain calm under pressure, and handle stressful situations.
• Ability to work effectively within a team, as well as independently with minimal supervision.
• Good critical thinking skills to solve problems and handle difficult situations in a professional manner.
• Flexible schedule to support the scheduled shift, and ability to work weekends and statutory holidays as assigned.

Unique Requirements:

• Understanding of Customer Relations, and how Customer Relations affects other departments.
• Ability to maintain professionalism when dealing with upset customers, demanding internal customers.
• Flexible to work non-standard hours on weekends and holidays.

Be Part of the Legacy! All employees of Flanagan Foodservice must demonstrate adherence to all Health & Safety and Food Safety practices as well as all Company’s policies and procedures.

Flanagan Foodservice Inc. is an equal opportunity employer, and has an accommodation process in place to provide accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please let us know by submitting your request to accessibility@flanagan.ca so that arrangements can be made for the appropriate accommodations.