Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Collection Vendor Relationship Analyst. Could It Be You?

The Collections Vendor Relationship Analyst is responsible for supporting collection operations and vendor management daily. This role is part of the operations team that is responsible for the oversight of all collection agency vendors across the QuestEnterprise (“QE”) organization. This oversight includes the selection, onboarding, audit oversight, and recovery management of all agencies. The position plays an important role in managing the compliance, risk, and financial aspects of the Enterprise Collection team.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Responsible for supporting QE Collection Operations daily
• Working with external agencies to ensure they meet the strict standards of collections as laid out by the QE Collections Team
• Lead all training activities, including the creation of Standard Operating Procedures (“SOPs”) with all external collection agencies and vendors
• Manage escalations from both internal and external collection agencies that deal with client disputes
• Attend call calibration and audit reviews of external agencies to ensure their agents and Quality Assurance continue to meet the high standard required
• Review all agency remittances to ensure accuracy
• Work closely with accounting to ensure the accurate posting of remittances
• Maintain inventory of all accounts assigned to agencies and work with internal team prior to the movement of accounts
• Review accounts for potential legal assignment
• Attend Small Claims Court Settlement Conferences, Hearings and Trials when required.
• Collaborate with the Analytics & Strategy team to test and validate new strategies and system flows.
• Collaborate with the internal Legal team as needed.
• Conduct regular analysis on agency performance
• Review weekly charge off assignments that are unable to be automatically assigned due and prepare for manual assignment
• Coordinate the charge-off of insolvent accounts in accordance with credit policy
• Review settlements as required
• Constantly looking for ways to improve effectiveness and efficiency across the team
• Other duties as required by the QE Collection team

So are YOU our next Collection Vendor Relationship Analyst? You are if you…

• Have 3+ years’ experience in collections, customer service, or other operational capacity
• Have experience in the finance industry with knowledge of lending products such as credit cards or mortgages
• Have solid understanding of the characteristics, attributes and risk factors associated with various loan types
• Have solid understanding of credit bureaus
• Have a university degree in business, risk, economics, or related field
• Have strong interpersonal and relationship building skills
• Have strong written and verbal business communication skills
• Have strong attention to detail and able to complete tasks with a high degree of accuracy
• Have high level of integrity, confidentiality, and accountability
• Have sound analytical thinking, planning, prioritizing, and executing skills
• Have strong knowledge of Office Suite Applications (preferably G-Suite)

Compensation Information:

• Base salary range: $55,000 - $65,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.