About Us

Western Community College is a privately held provider of post-secondary education in British Columbia, offering a Bachelor of Hospitality Management degree program and more than 65 career training diploma and certificate programs in the fields of business, accounting, healthcare, education, hospitality, information technology, legal studies, and warehousing, using industry-based market-driven curriculums. We provide a dynamic, collaborative, and engaging learning environment to our students with a very high standard of community-driven post-secondary education.

Title: Business Development and Client Integration Specialist

Summary:

Reporting to the Director- Employment and Career Services Department, the Business Development and Client Integration Specialist will build the client base of WWSTC while managing service delivery and operations of the training Centre

Focus:

• Grow the department by connecting with Service Provider Organizations (SPOs), WorkBC, Business and Employers, and other organizations to meet their clients and/or employees’ training needs.

• Ensure that training programs are financially viable and meet the target number of participants to build a cohort/class

• Coordinate and collaborate with the Employment and Career Services Team to determine training needs

Roles and Responsibilities:

• Markets WWSTC employment and training program(s) to prospective clients and employers, and develop related promotional materials on various platforms

• Conducts orientations and information sessions and communicates target participants and client eligibility for programs and services.

• Communicates with Director-WWSTC regarding information on available resources within the community (e.g. OST, PBLMT, CWRG, employer training grants), refers to programs and services as required, and monitors enrollment/progress in those programs.

• Liaises with ECS Career Advisers re: Training Needs Analysis (TNAs) of employers and creates learning objectives and training outline for WWSTC consideration.

• Liaises with the program funder, internal staff, and stakeholders to provide and receive information that supports clients/students’ ability to achieve their goals.

• Participate in approved sectoral and community networks.

• Maintains and updates information in accordance with reporting requirements.

• Provides narrative input into reports.

Qualifications:

• Diploma in Human Services, Business Management, Sales and Marketing or Career Development.

• Recent related experience in business development and service delivery in an employment and training environment. Demonstrated understanding of the BC Labour Market trends and training opportunities.

• Have an established network of Service Provider Organizations, WorkBC, and Employers.

What makes you a great Business Development and Client Integration Specialist:

• Ability to communicate effectively, both verbally and in writing.

• Ability to motivate clients and/or program participants to learn skills and acquire employment.

• Ability to meet deadlines, manage a varied client load, and work under pressure.

• Knowledge and familiarity with educational methodologies and instructional techniques for adults.

• Ability to work in a flexible environment and to work independently.

• Advanced MS Office and database skills.

• Demonstrated ability to take initiative and problem solve.

• Physical ability to carry out the duties of the position.

• Ability to establish and maintain harmonious and productive relationships with people from a wide variety of backgrounds.

• Demonstrated cultural competency and commitment to working effectively with diverse populations.

• Demonstrated ability to manage time and resources effectively.

• Demonstrated experience in developing and facilitating workshops and groups.

• Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.

• Must pass a criminal record background check.

• Fluency in a second language is an asset.

**All applicants are requested to submit a Cover Letter, outlining their interest in this role, and a Resume as a single document in doc or PDF format.