Key Tasks

• Under supervision, administer customer service programs and activities
• Provide support for generally repetitive customer service tasks and activities to provide superior services and enhance customer satisfaction
• Handle basic customer inquiries, orders, service requirements and complaints
• Share information to service standard customer queries
• Perform routine administrative tasks such as research, data processing and validation, and documentation
• Process data and generate standard reports as required
• Follow standard day-to-day customer service procedures and processes

Stakeholders

• Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines
• Support and interact primarily with colleagues of own team
• Communicate information that requires some explanation or interpretation
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Individual contributor without direct responsibility for leading others

Skills

CRM, Operations Management, Quality Control, Budgets, Requirements Analysis, Customer Satisfaction, NPA, Call Centers, Complaints, Sales And Marketing, Account Management, E-Commerce, Persuasion, Adaptability, Effective Listening, Hillebrand Gori Business Knowledge, Business Processes, Stakeholder Management, Feedback

Qualifications & Key Requirements

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years

Pay Range- $45,000-52,00k CAD