Location

Montreal, Quebec

Category

Operations & IT Infrastructure

Job Id

429208

**Req Id:**429208

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

##Summary

The Senior Operations, Quality, and Compliance Advisor is a key role within the Bell Business Markets professional services team. They are responsible for the operational oversight of three organizations within a major electrical meter replacement program for a Bell client. This role ensures the rigorous industrial execution of services to meet established performance objectives and contract requirements, including adherence to quality standards, technical specifications, and regulations. They play a central role in identifying and resolving operational issues and promoting a culture of continuous improvement.

##Key Responsibilities

Operational Supervision and Coordination:
o Ensure program targets and contract requirements are met in collaboration with the three organizations involved: meter replacement, logistics and warehousing, call center, and operations technology support.
o Establish and maintain a daily operational unit to track performance objective achievement and implement corrective actions.
o Manage operational escalations and collaborate on resolving daily issues to ensure smooth operations.
o Lead regular operational calls with deployment teams to identify obstacles and opportunities for improvement.
Performance and Customer Satisfaction:
o Monitor and analyze operational performance against defined Key Performance Indicators (KPIs) (e.g., daily meter installation count, call handling time, lost or damaged equipment, etc.).
o Report quality and compliance metrics to appropriate stakeholders, including the client.
o Establish and maintain relationships with client counterparts to proactively understand and address potential dissatisfactions.
Quality and Compliance:
o Oversee strict adherence to technical specifications, quality standards, safety standards, environmental regulations, and business practice requirements.
o Manage client quality audits and performance reviews, in collaboration with internal and external teams.
o Ensure all contractual obligations are met by all involved parties.
Problem Management and Continuous Improvement:
o Establish and maintain a continuous improvement log, prioritize identified initiatives, and ensure their prompt execution.
o Proactively identify operational risks and propose mitigation plans.
o Analyze root causes of operational issues and implement effective corrective actions.
o Directly participate as needed in the preparation and communication of solutions.
o Promote a culture of continuous improvement within the team and among service providers.

##Critical Qualifications

• Significant experience in operations and/or deployment management, ideally within the energy or infrastructure sector.
• Demonstrated experience in coordinating and supervising external teams or service providers.
• Excellent understanding of operational KPIs and the ability to track and analyze them.
• Proven ability to manage escalations, resolve complex problems, and make informed decisions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Knowledge of quality standards, technical specifications, and regulations related to health, safety, environment, and ethics.
• Proficiency in French (written and spoken) is essential. Knowledge of English is an asset.
• A degree in Operations Management or Industrial Engineering is an asset.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

**Position Type:**Management

**Job Status:**Regular - Full Time

**Job Location:**Canada : Quebec : Montreal
**Work Arrangement:**Hybrid
**Application Deadline:**04/07/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, QC, Montreal

Bell, one ofCanada's Top 100 Employers.