Job Type: Full Time - Permanent

Role Purpose

Manage and deliver high-quality training content and learning experience design for specialized airport training programs, ensuring instructional excellence, consistency, and long-term sustainability.

This role owns the how of learning: instructional design, content structure, quality, and maintainability across the portfolio.

Key Responsibilities

1. Content Lifecycle Management and Accountability

• Manage and coordinate the full content lifecycle for assigned programs, from design to retirement, aligned with Product Portfolio decisions
• Translate complex technical subject matter into clear, learner-centric training experiences
• Ensure consistency across delivery formats and programs
• Act as primary owner for content readiness and instructional quality

1. Learning Experience & Instructional Design

• Design coherent end-to-end learning journeys using adult learning principles
• Apply experiential, scenario-based, and problem-centred learning approaches
• Ensure learning experiences are practical, immersive, and operationally relevant
• Maintain instructional design standards, templates, and guidelines

1. Content Architecture & Sustainability

• Structure content for reuse, scalability, and efficient updates
• Maintain version control, traceability, and documentation
• Reduce long-term maintenance risk through sound content design and governance

1. Quality Assurance & Governance

• Apply content quality standards and validation checkpoints
• Conduct systematic reviews and instructional integrity checks
• Ensure compliance with governance, brand, and aviation-specific requirements

1. SME & Instructor Collaboration

• Work closely with SMEs and instructors to co-create and validate content
• Translate expert input into learner-ready materials without losing technical depth
• Support instructors by ensuring content is clear and delivery-ready

1. Learning Technology & Innovation

• Use LMS, authoring tools, and AI-assisted tools to support scalable delivery
• Pilot new learning approaches where they add clear learning value
• Ensure technology supports quality and sustainability, not complexity

1. Cross-Functional Collaboration

• Partner with Product (strategy and lifecycle alignment)
• Partner with Training Operations & Enablement (delivery readiness and feedback)
• Support smooth handover from content design to delivery

Decision Scope

• Learning experience design and instructional approaches
• Content standards, structure, and quality criteria
• Content readiness recommendations for delivery

Core Competencies

• Learning experience and instructional design expertise
• Strong quality and structure mindset
• Ability to manage complex, technical content
• Stakeholder facilitation and collaboration
• Digital learning fluency

ACI World Values

• Stewardship
• Member-focused
• Integrity
• Excellence
• Collaboration
• Innovation
• Inclusivity

What We offer

• A challenging and exciting position in an international and multicultural environment.
• Hybrid work environment
• 4 weeks of vacation/year.
• 5 sick days/ year.
• 5 mental wellness days/year.
• Employee cell phone (iPhone) with TELUS Health virtual care included.
• Health insurance coverage from your first day of employment.
• Opus/EXO Transit discount on monthly pass.
• Employee recognition points earned to convert into redeemable gift cards
• Very flexible employee monthly wellness account to use to achieve a greater work life balance