Disability Management Specialist (18-Month Contract)

Under the general supervision of the Chief Human Resources Officer and within established policies, procedures, guidelines and legislation, the Disability Management Specialist is dedicated to leading and coordinating both occupational and non-occupational disability cases. This includes managing and administering WSIB claims, medical and modified work programs, Short Term Disability (STD), Long Term Disability (LTD), Return to Work (RTW) processes, absenteeism and Workplace Accommodations.

This role serves as a key advisor within the Human Resources team, working collaborative with employees, managers, union representatives, and external stakeholders to ensure timely, safe and sustainable work and accommodations outcomes.

Niagara Parks offers an annual salary range of $78,850.67 to $94,234.08 (Pay Band 7) for this position as well as comprehensive benefits and a defined benefit pension plan.

Applications for this position will be accepted until September 14, 2025.

This position is on-site in Niagara Falls, ON.

QUALIFICATIONS

• Post secondary diploma or degree in Human Resources, Occupational Heath, Disability Management or a related field or equivalent knowledge and experience.
• Certification as a Certified Disability Management Professional (CDMP) or equivalent designation is an asset.
• Five to seven years of progressive experience in disability management, including managing both occupational (e.g., WSIB) and non-occupational (e.g., STD/LTD) cases.
• Experience in developing and implementing return-to-work and accommodation plans in both unionized and non-unionized environments; familiarity with working alongside external providers such as insurance carriers, healthcare professionals, and WSIB representatives.
• Demonstrated understanding and application of relevant legislation, including the Ontario Human Rights Code, is required.
• Excellent interpersonal and communication skills, the ability to build trust and collaborate with diverse stakeholders, and strong analytical, organizational, and problem-solving abilities.
• Proficiency in case management systems (Parklane) and Microsoft Office Suite is also expected.
• Experience in a multi-unionized environment is required.

KEY ACTIVITIES

• Manage and administer occupational and non-occupational cases, including WSIB, STD, LTD, and complex accommodations.
• Monitor and evaluate absenteeism trends by generating reports and collaborating with management, union representatives, and employees to effectively address and resolve concerns
• Develop, monitor and revise individualized RTW and workplace accommodations plans in collaboration with supervisors, unions, and treating professionals.
• Represent the organization in discussions with external agencies, insurers, and legal representatives on disability-related matters.
• Provide expert consultation to senior leadership, managers, and union representatives on disability related legislation, collective agreements, policy interpretation, and case resolution.
• Primarily responsible for the management of the full lifecycle of disability cases, including intake, documentation, communication, follow-up, and resolution with all involved parties.
• Utilize Parklane software to manage and track disability claims, generate reports, and ensure compliance with documentation standards.
• Collaborate with directors and managers to implement effective disability management practices that comply with legislation and internal policies, including setting goals for successful return-to-work outcomes and identifying appropriate accommodations.
• Liaise with Health, Safety & Compliance following workplace incidents to support safe and timely return-to-work planning.
• Manage WSIB claims, including filing, investigation, documentation (e.g., Form 7s, accident/injury reports), and cost monitoring through regular claims reviews.
• Facilitate and coordinate accommodation and return-to-work processes in accordance with legislation, collective agreements, and organizational policies.

Performs Other Related Duties

• Ability to work weekends and evenings as required.
• As assigned