For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Position Summary We’re looking for a dedicated and hands-on Area Supervisor to lead Patient Service Centres across the North Shore and Sunshine Coast region of British Columbia. This onsite role is based out of our Lonsdale Patient Service Centre, with regular travel to Bowen Island and the Sunshine Coast approximately twice per month. Weekend work may be required depending on operational needs.

In this role, you’ll oversee the day-to-day operations of assigned sites, supporting employees, workflow, and resources to ensure exceptional service and operational excellence. You’ll play a key role in fostering a positive team environment while ensuring compliance with corporate policies, quality standards, and health and safety requirements.

Vacancy status: This posting is for an existing position.

What You’ll Do As an Area Supervisor, you will:

• Lead daily operations and site performance: Oversee staff, workflow, scheduling, materials, and resources to ensure operational efficiency while monitoring key metrics such as PWT, Productivity, and NPS.
• Drive service excellence: Coach and support teams to deliver high-quality laboratory services and exceptional customer experiences, while resolving escalated client concerns and service disruptions.
• Support quality and compliance: Prepare for and participate in accreditation audits (ACD/DAP), conduct complex non-conforming event investigations, and guide teams in maintaining quality logs and compliance standards.
• Manage employee lifecycle and engagement: Lead recruitment, onboarding, training, coaching, performance management, attendance management, and employee development while supporting benefits administration and return-to-work processes.
• Partner with HR and Union representatives: Collaborate with Human Resources and local Union representatives to address employee matters, grievances, and workplace initiatives while maintaining strong working relationships.
• Oversee site administration and resources: Manage materials, supplies, work orders, expenses, janitorial contracts, uniforms, and incident logs to ensure smooth and efficient site operations.
• Contribute to operational improvements: Deliver training, support incident investigations and corrective actions, assist with workforce planning and scheduling adjustments, and participate in projects or operational initiatives as required.

What You'll Bring

• 3+ years of leadership experience managing teams and site operations.
• High school diploma required; post-secondary education is an asset.
• Phlebotomy skills, Home Care, and/or Data Sort experience.
• Knowledge of PSC functions and administrative processes.
• Supervisory experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to maintain operational standards across multiple sites.
• Collaborative, inclusive leadership style that supports employee engagement and development.

Why Join Us? At LifeLabs, you’ll be part of a collaborative, forward-thinking team committed to delivering exceptional patient care. We value inclusion, flexibility, and professional growth- creating an environment where your ideas matter and your contributions help shape the future of healthcare services.

What We Offer Salary range: $66,800 – 85,200 CAD annually (commensurate with experience)

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!