Apply By: Wednesday, November 12, 2025 11:59 pm EST

Administrative Support Clerk

Job ID:

235739

Posting status:

Open

Organization:

Ministry of Children, Community and Social Services

Division:

Ontario Disability Support Program

City:

Kingston

Position(s) language:

English

Job term:

2 Temporary up to 6 months and 12 months (with possible extension)

Job code:

08OAD - Office Administration 08

Salary:

$26.92 - $31.31 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

In accordance with the OPSEU Collective Agreement the following posting is restricted to OPSEU represented employees who have or have been deemed to have received a notice of layoff and eligible for a Targeted Direct Assignment in accordance with OPSEU Article 20.

This position(s) is(are) being posted in accordance with one of the following OPSEU Collective Agreement articles or appendices:

• Article 6.1.2
• Article 6.6.1
• Article 8.6.3
• Article 31A.15.1.2
• Article 56.5.1
• Appendix 32
• Appendix 38
• Appendix 39
• Appendix 65

For more information on the above, kindly review the OPSEU Collective Agreement

Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program (ODSP), in the Ministry of Children, Community and Social Services (MCCSS).

The Ontario Disability Support Program serves a population that is living with a disability, and may be experiencing one or multiple realities which include but are not limited to; poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, isolation, discrimination and experiences of grief/loss.

About the job

As a customer service provider and member of the program delivery team, you will:

• provide clerical and administrative support services to the team;
• greet visitors, answer incoming calls and respond to electronic inquiries;
• sort and distribute incoming mail;
• establish and maintain electronic and hard copy filing systems;
• validate, assess and determine the release of social assistance payments;
• make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements;
• coordinate and maintain team schedules and calendars;
• utilize databases, to gather/enter client information and data for reports and assignments.

What you bring to the team

Mandatory:

You are an OPSEU represented employee who has or has been deemed to have received a notice of layoff and eligible for a Targeted Direct Assignment.

• You have elected to remain employed for possible targeted direct assignment;
• You meet the entry level qualifications for this position;
• Your current home position is in the same classification or in the same class series within a range of two classifications below your current home position, or
• You have previously held on a full-time basis a position within the same classification, or
• You have previously held on a temporary basis for at least 12 months a position within the same classification and performed the full range of job duties.
• For temporary opportunities over 6 months: you are in the last 2 months of your notice and your current home position is in the same ministry.

Or as per article 20.6, Recall, you are a person who has been laid off and are entitled to be assigned to a vacant position within twenty-four (24) months after your lay-off date provided that:

• You did not take your termination payments;
• You are qualified to perform the required duties and;
• The vacant position is in the same classification and ministry as your former position.

Administrative, Clerical and Financial Skills:

• you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements
• you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

• you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches
• you demonstrate interpersonal and listening skills to elicit information and support team members
• you have interpersonal skills to interact with the public and collaborate in a team driven environment

Customer Service Skills:

• you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner
• you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income

Judgement and Organizational Skills:

• you are able to organize and coordinate workflow, assess priorities and meet deadlines
• you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.

RESTRICTED TO OPSEU REPRESENTED EMPLOYEES ON NOTICE OF LAYOFF –

RESTRICTED AREA OF SEARCH:
to OPSEU represented employees who have or have been deemed to have received a notice of layoff and have elected to remain available for redeployment through the Targeted Direct Assignment process.
Email:
applyTDA@ontario.ca

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives

• accessibility

• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information:

Apply by:

Wednesday, November 12, 2025 11:59 pm EST

Position details:

• 1 English Temporary, duration up to 6 months, 1055 Princess St, Kingston, East Region, Criminal Record Check
• 1 English Temporary, duration up to 12 months, 1055 Princess St, Kingston, East Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Administrative and Support Services

Posted on:

Tuesday, October 28, 2025

Note:

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• T-SS-235739/25(2)

How to apply:

• You must submit your application using only one of the methods identified below.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Be sure to quote the Job ID number for this position.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to:

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:
Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.

Strengthening Ontario, together