Base Supervisor (Check-ins)

Saskatoon, SK

Full Time

The Base Supervisor (Check-ins) supports the Base Manager in overseeing daily passenger services and ground operations. This role provides direction and guidance to the Passenger Check-ins team, ensuring smooth check-in processes, accurate documentation, and exceptional customer service for both Charter and Scheduled Service flights. The position plays a key role in maintaining operational efficiency, coordinating logistics, and upholding Snowbird Aviation Services' safety and service standards.

Primary Responsibilities

LeadershipOperations

• Provide daily supervision, direction, and support to Customer Service Representatives to ensure efficient check-in and boarding operations.
• Support the Base Manager in scheduling, shift coverage, and payroll approvals when required.
• Coordinate coverage for vacations, unscheduled flights, unplanned absences and operational changes.
• Foster teamwork and communication through regular meetings, coaching, and mentoring.
• Ensure all operational and customer-facing activities align with company standards and regulatory requirements.
• Coverage for Base Manager / Base Supervisor–Ground Services when they are on vacation or other leave.

Passenger Services

• Oversee the completion and accuracy of passenger check-in documentation for Charter and Scheduled Service flights.
• Ensure on-time performance targets are met and Weight and Balance documentation for Scheduled Services is completed correctly.
• Monitor customer flow and respond to service issues promptly, maintaining a professional and courteous environment.
• Track and follow up on lost luggage for Charter flights with relevant teams for resolution.
• Deliver exceptional service to both internal and external customers, fostering a positive travel experience.

SafetyCompliance

• Adhere to all Snowbird Aviation Services operational and safety standards as outlined in company manuals and training programs.
• All personnel are encouraged to be on the alert for hazards on the job. All personnel are responsible for the prompt and diligent reporting of all observed or suspected hazards.
• Has a demonstrated interest in the safety of all employees and the general public, and as a condition of employment, each member of this organization agrees to report all errors, irregularities, incident and accidents honestly and without fear of reprisal.

SuppliesLogistics

• Order and maintain inventory of janitorial, aircraft cleaning, stationery, commissary, and coffee supplies, ensuring cost-effective purchasing.
• Distribute supplies to Saskatoon (YXE) departments and other Rise Air and Snowbird bases as required.
• Ensure the passenger lounge is clean, organized, and adequately stocked for daily operations.
• Assist the Base Manager in managing commissary supplies for small aircraft and support the In-Flight Supply Program.
• Order and maintain stock of luggage tags for Charter customers and bases.

General Responsibilities

• Develop and maintain knowledge of the company's mission, vision, and values.
• Foster a team-based environment through collaborative working relationships.
• Ensure optimal communication with all employees and internal partners.
• Maintain current knowledge of all Transport Canada rules, regulations and policies.
• Participate in approved training and special projects as required.
• Ensure compliance with quality assurance and safety programs to promote an incident and injury free culture.

Qualifications Typically, the knowledge and skills required for this position include a high school diploma or equivalent, and a minimum three years' progressive in a supervisory role in customer service. Aviation experience is an asset.

Skills, knowledge, and abilities include:

• Strong leadership skills and a hands-on, self-motivated, and demonstrated positive, can-do attitude.
• Ability to hold and maintain a class 5 valid driver's license,
• Ability to obtain RAIC (Restricted Area Identity Card)
• Highly developed Internal and External Customer Service skills
• Ability to adjust quickly to change and events, which require quick turnaround action
• Well organized, flexible, able to work independently, multi-task and prioritize
• Able to meet deadlines and work flexible hours when required.
• Strong verbal and written communication and presentation skills.
• Sound problem solving, decision-making, analytical thinking, planning, prioritization, troubleshooting and execution skills.
• Ability to take initiative and ownership of projects and tasks and execute effectively and in a timely manner.
• Proficient in utilizing Microsoft Office applications (Word and Excel) and software specific to company operations.
• Ability to support, strengthen and enhance safety initiatives.

Working Conditions

• Supervisory Customer Service Attendants (part-time and full-time)
• Able to work in various conditions including office and hangar environment.
• Must be able to work outside in all weather conditions.
• Work a variety of scheduled shifts assigned to accommodate flight schedules

Equipment Used

• 2-way radio
• Standard office and telecommunications equipment.

Typical Physical and Cognitive Demands

• The majority of the work is completed in an indoor or outdoor environment.
• Ability to work long, sometimes irregular hours.
• Ability to lift 50 Pounds.
• Able to prioritize and organize objectives and meet deadlines in a fast-paced office environment.
• Must quickly adapt to changing assignments.
• Required to act professionally and use mature judgment.
• Ground and/or air travel required.

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honored and respected and together we are inspiring Indigenization at the heart of Rise Air.