Top Benefits
About the role
Job Description
What is the opportunity?
With proven project management expertise, this individual will lead and manage end-to-end client onboarding initiatives within the RBCIS Client Onboarding Team to deliver a superior client onboarding experience for new and existing RBCIS clients. This includes independently managing a variety of moderately complex client facing onboarding initiatives ensuring clients’ needs are met, effectively using key project principles and tools, while collaborating closely with internal stakeholders across RBCIS and RBC. This role ultimately facilitates all aspects of the onboarding initiative to ensure a smooth and successful client onboarding experience for our clients via leadership and accountability throughout the end-to-end onboarding journey, leveraging the project toolkit and providing thought leadership.
What will you do?
- Lead a variety of end-to-end client onboarding projects, accountable for the ultimate success of each initiative
- Deliver an exceptional client experience, putting the client at the centre, for all assigned onboarding initiatives
- Partner and collaborate with stakeholders across RBCIS and RBC to ensure a smooth and successful client onboarding experience
- Utilize a standardized project management approach for all onboarding and transition initiatives, including project framework, internal and client facing artefacts, KPIs & reporting, governance and communications/status updates
- Drive continuous improvement across the end-to-end onboarding lifecycle by working with the larger team and partnering with stakeholders
- Conduct projects in accordance with RBC’s standard project management discipline, consistently following Project Management methodology and principles
- Develop a detailed understanding of the RBC Investor Services environment
- Promote a culture of teamwork & collaboration
What do you need to succeed?
Must-have
- Proven proficiency in project management principles and execution
- Exceptional Client focus & stakeholder engagement
- Strategic thinking & complex problem solving
- Superior communication skills
- Strong facilitation skills, impact & Influence
- Proven teamwork & collaboration, ability to work in a matrixed environment
Nice to have
- Industry knowledge, including RBC Investor Services products & services
- PMP® Certification
- Change Management Certification
- Lean Six Sigma Certification
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
With proven project management expertise, this individual will lead and manage end-to-end client onboarding initiatives within the RBCIS Client Onboarding Team to deliver a superior client onboarding experience for new and existing RBCIS clients. This includes independently managing a variety of moderately complex client facing onboarding initiatives ensuring clients’ needs are met, effectively using key project principles and tools, while collaborating closely with internal stakeholders across RBCIS and RBC. This role ultimately facilitates all aspects of the onboarding initiative to ensure a smooth and successful client onboarding experience for our clients via leadership and accountability throughout the end-to-end onboarding journey, leveraging the project toolkit and providing thought leadership.
What will you do?
- Lead a variety of end-to-end client onboarding projects, accountable for the ultimate success of each initiative
- Deliver an exceptional client experience, putting the client at the centre, for all assigned onboarding initiatives
- Partner and collaborate with stakeholders across RBCIS and RBC to ensure a smooth and successful client onboarding experience
- Utilize a standardized project management approach for all onboarding and transition initiatives, including project framework, internal and client facing artefacts, KPIs & reporting, governance and communications/status updates
- Drive continuous improvement across the end-to-end onboarding lifecycle by working with the larger team and partnering with stakeholders
- Conduct projects in accordance with RBC’s standard project management discipline, consistently following Project Management methodology and principles
- Develop a detailed understanding of the RBC Investor Services environment
- Promote a culture of teamwork & collaboration
What do you need to succeed?
Must-have
- Proven proficiency in project management principles and execution
- Exceptional Client focus & stakeholder engagement
- Strategic thinking & complex problem solving
- Superior communication skills
- Strong facilitation skills, impact & Influence
- Proven teamwork & collaboration, ability to work in a matrixed environment
Nice to have
- Industry knowledge, including RBC Investor Services products & services
- PMP® Certification
- Change Management Certification
- Lean Six Sigma Certification
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.