Senior Manager, People and Culture
Top Benefits
About the role
About Maple Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Senior Manager of People and Culture to join our small, high-performing People and Culture (P&C) team. Reporting to the VP, P&C, you will play a key part in aligning Maple’s people strategies with business objectives, ensuring that our P&C initiatives not only support but also drive business success at scale.
As a strategic HR partner, you will work closely with business unit leaders to embed people practices into our overall business strategy. This role is for a "builder-doer" who enjoys both the strategic partnership with leaders and the hands-on execution of the programs that define the employee experience. You will also manage and mentor members of the wider P&C team, fostering their professional growth while improving our operational foundations.
YOUR IMPACT
- Strategic HR Partnership: Serve as the primary P&C contact for designated business units, advising on employee relations, workforce planning, change management, and performance management
- HR Operations: Oversee and elevate critical business as usual functions, including payroll oversight and benefits administration. You’ll ensure our internal processes are seamless, scalable, and compliant
- People Programs: Lead the design and execution of core programs including performance management cycles and compensation reviews. You’ll also spearhead learning and development initiatives to support continuous growth
- Compliance: Maintain and evolve our internal policies, ensuring they reflect our modern, human-first culture while staying ahead of employment standards and compliance requirements
- Learning & Development: Elevate Maple’s growth culture by designing and delivering scalable L&D initiatives that aligns with our learning strategy and supports skill building.
- Data-Driven Leadership: Leverage data and insights to guide decision-making and present strategic recommendations to senior leadership that improve organizational health and retention
What Success Looks Like Within the first 90 days, you will have conducted a comprehensive assessment of our current people processes, guidelines, and tools, identifying opportunities for efficiency and modernization. You will engage with business unit leaders to gain deep insights into their unique challenges and priorities.
Over the next 12 to 18 months, you will lead the implementation of strategic P&C initiatives that result in measurable improvements in operational accuracy and business partnership. Your success will be defined by the seamless execution of our compensation and performance programs, the evolution of our internal policies and playbooks, and your ability to act as a trusted advisor to the leadership team.
CANDIDATE PROFILE
- 7+ years of progressive experience in Human Resources or People Operations
- Bachelor’s degree in Human Resources, Business Administration, or a related field. CHRP or equivalent certification is considered an asset
- Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex situations
- People management experience, with a track record of developing team members and setting clear priorities
- Strong knowledge of employee relations, performance management, organizational design, and operational HR processes
- Experience overseeing payroll and benefits processes, with a strong understanding of compliance and employment legislation in Canada
- Experience in a startup, scale-up, or SaaS environment is considered an asset
- Proven ability to balance strategic thinking with hands-on execution
- Strong analytical skills with the ability to interpret HR data and translate insights into recommendations
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. OUR CORE VALUES
- We are a team: we’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one
- We can do big things: we’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals
- We celebrate wins and own mistakes: we empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes
- We get better every day: we never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services
- We’re all the way in: we’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day
WORKING AT MAPLE We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.
We care about your health and well-being. Here’s how we’ve got you covered:
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more
- Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations
- Flex benefits budget: an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a contribution to your GRSP, so you can invest in what matters most to you
- Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan
The pay range for this role is $130,000 - $145,000
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
Other
- Job type: Existing vacancy, full-time
- Hiring manager: VP, People and Culture
- Location: Hybrid, 225 Richmond Street West, Toronto, ON
- Start date: April/May 2026
- Vacation: 4 weeks
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
USE OF ARTIFICIAL INTELLIGENCE At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
About Maple (getmaple.ca)
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.
Similar jobs you might like
Senior Manager, People and Culture
Top Benefits
About the role
About Maple Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 7 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Senior Manager of People and Culture to join our small, high-performing People and Culture (P&C) team. Reporting to the VP, P&C, you will play a key part in aligning Maple’s people strategies with business objectives, ensuring that our P&C initiatives not only support but also drive business success at scale.
As a strategic HR partner, you will work closely with business unit leaders to embed people practices into our overall business strategy. This role is for a "builder-doer" who enjoys both the strategic partnership with leaders and the hands-on execution of the programs that define the employee experience. You will also manage and mentor members of the wider P&C team, fostering their professional growth while improving our operational foundations.
YOUR IMPACT
- Strategic HR Partnership: Serve as the primary P&C contact for designated business units, advising on employee relations, workforce planning, change management, and performance management
- HR Operations: Oversee and elevate critical business as usual functions, including payroll oversight and benefits administration. You’ll ensure our internal processes are seamless, scalable, and compliant
- People Programs: Lead the design and execution of core programs including performance management cycles and compensation reviews. You’ll also spearhead learning and development initiatives to support continuous growth
- Compliance: Maintain and evolve our internal policies, ensuring they reflect our modern, human-first culture while staying ahead of employment standards and compliance requirements
- Learning & Development: Elevate Maple’s growth culture by designing and delivering scalable L&D initiatives that aligns with our learning strategy and supports skill building.
- Data-Driven Leadership: Leverage data and insights to guide decision-making and present strategic recommendations to senior leadership that improve organizational health and retention
What Success Looks Like Within the first 90 days, you will have conducted a comprehensive assessment of our current people processes, guidelines, and tools, identifying opportunities for efficiency and modernization. You will engage with business unit leaders to gain deep insights into their unique challenges and priorities.
Over the next 12 to 18 months, you will lead the implementation of strategic P&C initiatives that result in measurable improvements in operational accuracy and business partnership. Your success will be defined by the seamless execution of our compensation and performance programs, the evolution of our internal policies and playbooks, and your ability to act as a trusted advisor to the leadership team.
CANDIDATE PROFILE
- 7+ years of progressive experience in Human Resources or People Operations
- Bachelor’s degree in Human Resources, Business Administration, or a related field. CHRP or equivalent certification is considered an asset
- Demonstrated experience acting as an HR Business Partner to senior leaders, with the ability to influence decisions and provide sound judgment in complex situations
- People management experience, with a track record of developing team members and setting clear priorities
- Strong knowledge of employee relations, performance management, organizational design, and operational HR processes
- Experience overseeing payroll and benefits processes, with a strong understanding of compliance and employment legislation in Canada
- Experience in a startup, scale-up, or SaaS environment is considered an asset
- Proven ability to balance strategic thinking with hands-on execution
- Strong analytical skills with the ability to interpret HR data and translate insights into recommendations
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. OUR CORE VALUES
- We are a team: we’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one
- We can do big things: we’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals
- We celebrate wins and own mistakes: we empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes
- We get better every day: we never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services
- We’re all the way in: we’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day
WORKING AT MAPLE We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.
We care about your health and well-being. Here’s how we’ve got you covered:
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more
- Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations
- Flex benefits budget: an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a contribution to your GRSP, so you can invest in what matters most to you
- Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan
The pay range for this role is $130,000 - $145,000
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
Other
- Job type: Existing vacancy, full-time
- Hiring manager: VP, People and Culture
- Location: Hybrid, 225 Richmond Street West, Toronto, ON
- Start date: April/May 2026
- Vacation: 4 weeks
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
USE OF ARTIFICIAL INTELLIGENCE At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
About Maple (getmaple.ca)
About Maple
Maple is a virtual care platform that allows Canadians to see a doctor online within minutes — 24 hours a day, seven days a week. Patients can securely text, audio, or video chat with a Canadian-licensed doctor for diagnosis, treatment, and prescriptions. We also offer a wide variety of specialties such as dermatology, endocrinology, and mental health therapy, which can be booked in under 72 hours.
Incorporated in 2015, Maple has been operating in Canada since late 2016. We initially launched in Ontario and now offer services in every province and territory of Canada.
About our vision
Maple is defined by three words — simple, connected, and human.
It should be simple to access healthcare. That’s why we created a platform that’s easy to use for Canadians of all ages, abilities, and technology education levels.
Healthcare should be connected. We believe that in the future, the majority of wellness and medical care interactions will occur digitally. Our vision is to have Maple be the primary vehicle for healthcare providers to deliver patient care. Maple is on its way to becoming an open-source system to facilitate wellness and care encounters. Maple boasts a streamlined user experience, integrated digital health record keeping, and tools for continuity of care within Canada’s broader healthcare system.
The human aspect of medicine should never be forgotten. Our healthcare providers are passionate about what they do, and are dedicated to improving patients’ lives with each virtual care visit.
About our team
We’re a tightly-knit group of people who are committed to improving the lives of others. We have an ambitious vision, and we’re excited for our team to continue growing.