About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

This role, located at the Ronald McDonald House in Edmonton, is essential in creating moments of comfort, community, and relief for families navigating their child’s medical journey. By coordinating meaningful programs, stewarding volunteers, and fostering a warm, supportive environment, the Program Coordinator ensures families experience joy, connection, and care during some of their most challenging days. Your work directly strengthens the sense of belonging and compassion at the heart of every Ronald McDonald House, making a lasting difference in the wellbeing of families we serve

Key Responsibilities Include:

• Work with the Program Supervisor on monthly programming schedules

• Work with volunteers to ensure the delivery of scheduled programs

• Complete program evaluations & bring suggestions on ways to provide high quality programming to families

• Develop and implement goals, objectives and strategies for the volunteer program team that reflect the mission of the organization

• Use volunteer resources to support the unique needs of our families, develop and provide a broad range of activities that provide relaxation and fun

• Promote and build upon a sense of community within families, within the House and broader community by developing a positive, compassionate, supportive, and engaging environment

• Work with the Program Supervisor to creatively provide and prepare special occasions around holidays within a multi-cultural community atmosphere

• Collaborate and provide communication and assistance to the other departments to ensure smooth operation and delivery of high-quality family programming

• Support Program Supervisor to maintain budget and track expenditures to ensure programs are operating within their allocated budget

• Provide orientation and day of assistance & stewardship to all local Home for Dinner groups, Helping Hands groups, and non-department specific local volunteers including shuttle, recreation, rejuvenation & baking

• Maintain and order craft or programming supplies as needed

• Provide tours of the House

• Act as an ambassador of Ronald McDonald House Alberta within the community

Qualifications

• High school diploma is mandatory.

• Some post-secondary in a relevant human services field is preferred.

• Strong interpersonal skills; capable of working with people and families with varied backgrounds.

• Experience working in a human service-related field.

• Experience working with children and families is an asset.

• Comfortable working in a fast-paced environment.

• Ability to flexibly complete tasks based on priority, problem solve and use critical thinking skills

• Experience in program and volunteer planning and/or coordination

• Proven experience in proficiently managing programs with excellent service delivery standards

• Strong ability to communicate verbally and written (English is the business language), additional language skills are an asset

• A self-starter with demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization

• Strong computer skills with experience working with a database software that may include volunteer or development databases such as VolunteerHub or Raiser’s Edge

• Standard First Aid CPR-C and AED certification

• Valid Food Safety Certificate

• Valid WHMIS Certificate

• Ability to work evenings and weekends as needed

• Must provide a clear criminal record check

What we Offer

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:

Comprehensive Compensation & Benefits

• Competitive compensation

• Full benefits plan with a strong focus on mental health

• Health & Wellness Spending Account

• Employee and Family Assistance Program (EFAP)

Growth & Development

• Professional development and training opportunities

• Opportunity to participate in crossfunctional committees

Flexibility & WellBeing

• Vacation and personal days

• 12 recognized statutory holidays

Financial Wellness

• RRSP / TFSA matching program

• Financial Wellness sessions

Culture & Community

• A valuesdriven culture where people come first

• Social events and teambuilding activities

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

Note applications will be accepted until February 18, 2026

Thank You

We thank all candidates who apply; however, only those selected for interview will be contacted.