Who you are

• 2–5 years in a client-facing role (Account Manager, Client Success, or Account Executive) in consulting, agency, or digital services
• Ability to connect market trends, client challenges, and product opportunities
• Naturally identifies opportunities to expand scope and create value
• Strong communicator with experience managing client stakeholders
• Can synthesize ideas and insights into clear, compelling narratives
• Comfortable building pipeline through proactive outreach
• Interested in exploring industries, competitors, and emerging technologies
• Experience using AI tools to improve workflows, or strong interest in adopting AI-first ways of working
• Experience working across both sales and delivery environments
• Background in digital product development or consulting
• Experience leading client business reviews or strategic discussions
• Familiarity with industries such as financial services, media, or enterprise technology

What the job involves

• As an Account Manager, you are responsible for growing and expanding TribalScale’s client relationships by identifying new opportunities, bringing forward strategic ideas, and elevating the value we deliver beyond active engagements
• This role is focused on account growth, insight generation, and opportunity creation—not day-to-day delivery management. Our Product Managers own delivery; you will partner with them to identify what’s next
• You will play a critical role in:
• Shaping new opportunities with prospective clients
• Driving account expansion through insight-led conversations
• Elevating business reviews into strategic, forward-looking discussions
• Creating value-added insights and materials that strengthen client partnerships
• Support prospective clients through discovery and scoping conversations
• Translate business challenges into digital and AI-driven opportunities
• Collaborate with Product, Design, and Engineering teams to shape proposals
• Contribute to clear, compelling scopes of work and client recommendations
• Proactively identify new opportunities within existing client accounts
• Develop and pitch ideas for:
• New digital products or features
• AI-driven initiatives
• Customer experience and process improvements
• Build account growth plans aligned to client business priorities
• Partner with internal teams to validate and shape opportunities before presenting to clients
• Lead quarterly business reviews (QBRs) focused on forward-looking value
• Move beyond delivery recaps (owned by Product Managers) to:
• Introduce new ideas and opportunities
• Provide strategic recommendations
• Reframe client challenges and priorities
• Bring structured thinking and strong storytelling to client conversations
• Conduct lightweight competitive and market analysis across client industries
• Identify:
• Emerging trends
• Competitor capabilities
• Gaps and areas for innovation
• Translate insights into:
• Client-facing recommendations
• Opportunity hypotheses
• Incorporate insights into business reviews and proactive client conversations
• Create value-add materials outside of active engagements, such as:
• Opportunity briefs
• Industry insight summaries
• Product or feature recommendations
• Share proactive ideas with clients between formal touchpoints
• Demonstrate TribalScale’s capabilities through thinking, not just delivery
• Design and execute targeted outbound campaigns
• Identify high-potential accounts and key stakeholders using research and AI tools
• Generate qualified opportunities aligned to TribalScale’s focus areas
• Apply an insight-led approach to outbound outreach
• Leverage AI tools (LLMs, research agents, automation) to improve:
• Prospecting and outreach
• Market and competitive research
• Proposal development and internal workflows
• Continuously experiment with new tools and approaches to increase efficiency and impact

Benefits

• Health Insurance: Health, dental, vision, life insurance
• Professional Development: Weekly Lunch & Learns, subsidies on courses and workshops to help you upskill
• Conferences & Events: Constant opportunity to attend conferences and events, tickets on us
• Socials: Friday socials, group hangouts, themed parties, quarterly events!
• Flexible Work Schedule: Ability to fit work into your personal schedule
• Parental Leave: Paid parental leave for moms and dads
• Fitness Perk: Subsidized corporate membership of Class Pass offering an array of classes; Goodlife corporate gym membership which offers 30% discount as well as sign-up fees waived
• Mental Health Perk: Subsidized online therapy sessions and resources with Inkblot
• Long Weekend Perk: The option for extra long weekends to spend with your family & friends
• Take your birthday off: Go ahead, celebrate!
• Inward Strong Partnership: TribalScale has sponsored an Inward Strong platform membership for all our Tribe members
• Vet Perks: 4 Virtual Vet Appointments annually for your Furry Friends