About the role
We are seeking a seasoned IT Specialist who combines strategic thinking with hands-on execution. You will design practical IT solutions from initial problem definition through design, pilot, rollout, and handover. You will guide IT practices across multiple offices, administer Google Workspace, standardize processes, and use light scripting to automate repetitive tasks. You will work with the existing IT team and ensure we have scalable, reliable, and secure IT operations.
Responsibilities
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Convert business needs into clear IT designs and implementation plans. Produce concise design docs, diagrams, and acceptance criteria.
-
Evaluate solution options, quantify tradeoffs for speed, cost, risk, and recommend a path forward.
-
Deliver projects end to end: discovery, proof of concept, pilot, production rollout, training, and transition to steady state.
-
Provide strategic oversight for IT operations across multiple locations.
-
Administer Google Workspace, identity, access, and lifecycle processes.
-
Establish standards, SOPs, and runbooks for endpoint, network, and SaaS management.
-
Select, deploy, and manage RMM and MDM tooling. Improve monitoring and alerting.
-
Implement baseline security controls such as MFA, patching, encryption, and backups.
-
Create light automation and scripts to reduce manual work and improve consistency.
-
Produce clear documentation and communicate changes to stakeholders.
-
Mentor IT team members and improve support workflows and SLAs.
-
Manage vendors and contractors, including SOWs, quotes, and quality checks.
Qualifications & Skills
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5+ years in IT operations or infrastructure roles.
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2+ years administering Google Workspace at scale, including groups, OU structure, device policies, and security settings.
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Proven record owning delivery of IT solutions from problem statement to rollout and handover.
-
Solid networking fundamentals: TCP/IP, VLANs, DHCP, DNS, Wi-Fi design, VPNs, and basic firewall concepts.
-
Endpoint management across Windows and macOS (Linux a plus), including imaging, updates, and device compliance.
-
Hands-on experience with RMM and MDM platforms, plus building useful health checks and alerts.
-
Scripting ability in at least one language such as Python, PowerShell, or Bash to automate routine tasks and integrations.
-
Strong project planning skills: scope, timelines, vendor coordination, change management, and user training.
-
Excellent written and verbal communication, with a service mindset and clear stakeholder updates.
-
Ability to produce clear SOPs, diagrams, and user-facing guides.
-
Eligible to travel to US
Nice To Have:
- Experience with identity providers and SSO, MFA, and least-privilege models.
- Familiarity with ITSM practices and ticketing systems, plus basic reporting on SLAs and asset data.
- Awareness of common compliance frameworks such as SOC 2 or ISO 27001 and how they map to IT controls.
About the role
We are seeking a seasoned IT Specialist who combines strategic thinking with hands-on execution. You will design practical IT solutions from initial problem definition through design, pilot, rollout, and handover. You will guide IT practices across multiple offices, administer Google Workspace, standardize processes, and use light scripting to automate repetitive tasks. You will work with the existing IT team and ensure we have scalable, reliable, and secure IT operations.
Responsibilities
-
Convert business needs into clear IT designs and implementation plans. Produce concise design docs, diagrams, and acceptance criteria.
-
Evaluate solution options, quantify tradeoffs for speed, cost, risk, and recommend a path forward.
-
Deliver projects end to end: discovery, proof of concept, pilot, production rollout, training, and transition to steady state.
-
Provide strategic oversight for IT operations across multiple locations.
-
Administer Google Workspace, identity, access, and lifecycle processes.
-
Establish standards, SOPs, and runbooks for endpoint, network, and SaaS management.
-
Select, deploy, and manage RMM and MDM tooling. Improve monitoring and alerting.
-
Implement baseline security controls such as MFA, patching, encryption, and backups.
-
Create light automation and scripts to reduce manual work and improve consistency.
-
Produce clear documentation and communicate changes to stakeholders.
-
Mentor IT team members and improve support workflows and SLAs.
-
Manage vendors and contractors, including SOWs, quotes, and quality checks.
Qualifications & Skills
-
5+ years in IT operations or infrastructure roles.
-
2+ years administering Google Workspace at scale, including groups, OU structure, device policies, and security settings.
-
Proven record owning delivery of IT solutions from problem statement to rollout and handover.
-
Solid networking fundamentals: TCP/IP, VLANs, DHCP, DNS, Wi-Fi design, VPNs, and basic firewall concepts.
-
Endpoint management across Windows and macOS (Linux a plus), including imaging, updates, and device compliance.
-
Hands-on experience with RMM and MDM platforms, plus building useful health checks and alerts.
-
Scripting ability in at least one language such as Python, PowerShell, or Bash to automate routine tasks and integrations.
-
Strong project planning skills: scope, timelines, vendor coordination, change management, and user training.
-
Excellent written and verbal communication, with a service mindset and clear stakeholder updates.
-
Ability to produce clear SOPs, diagrams, and user-facing guides.
-
Eligible to travel to US
Nice To Have:
- Experience with identity providers and SSO, MFA, and least-privilege models.
- Familiarity with ITSM practices and ticketing systems, plus basic reporting on SLAs and asset data.
- Awareness of common compliance frameworks such as SOC 2 or ISO 27001 and how they map to IT controls.