Position Information

Position Title

Guest Services Assistant (30 Hours/Week)

Position Summary

The Guest Services Assistant is an enthusiastic, customer service driven position that is responsible for supporting the daily operations of Guest Services, its members, and the Gary W. Harris Canada Games Centre (GWHCGC) as a whole.

This position is also responsible for assisting members and the public, processing memberships, tracking, and monitoring facility and equipment use, and other duties as required. This position reports directly to the Guest Services Lead Attendant.

Position Responsibilities

Guest Services Operations & Customer Service:

• Enters data and information into the registration, management and scheduling system setting up clients and member profiles for the Gary W. Harris Canada Games Centre.
• Provides an excellent customer service experience to all members and guests of the GWHCGC which includes, the sale of locker services, towel services and Fitness Centre Memberships.
• In-depth knowledge of the registration processes, inventory management system software, scheduling system functionality including drop-in attendance, membership sales, sign-in/sign out processes and inquiries as required.
• Ongoing understanding of the business of the Centre including a strong knowledge of facility layout, programs, internal & external facility bookings, public and special events schedules, and facility website updates with the ability to communicate any of these to all members and guests of the Centre.
• Ongoing understanding of group fitness programming, personal training, facility bookings and all internal and external College events; including verbal promotion of fitness classes & personal training to new & existing members.
• Under the direction of the Lead Attendant, this position supports and collaborates with RDP Athletics to monitor the team’s home and away schedules and perform the following services:
  • Launder of team uniforms.
  • Initiate uniform repairs.
  • Prepares team bags for team travel.
  • Inventory tracking of uniforms and equipment
• Responsible for daily cash handling and cash-out procedures. Accurately completes daily cash deposits and ensuring deposits and floats are secured in the safe.
• Assist the Administrative Officer, Fitness & Sport Services of the daily updating of information for the Centre LCD Screens.
• Replenish and keep tidy all printed customer information such as brochure racks and bulletin boards.
• Ensure Guest Services is tidy and orderly.
• Responsible for submitting maintenance request forms and forwarding malfunctioning equipment status sheets to the appropriate department (BEST, BGIS)
• Continuous communication with Sports Services regarding gym status and daily drop in leisure scheduling.
• Front line support for Gary W. Harris program inquiries, responding to instructor & student requests for classes.
• Collect and dispose of lost & found items as well as removal of expired locks on lockers.
• Provides ice to athletes and members as needed.
• Other duties as required specific to break coverage.

Event Set Up & Take Down:

• Support the Sport Services Attendants with the set-up and take-down of equipment, turning performance gym lights on and off, raising and lowering of basketball hoops, changeover of nets and other sport practices, etc. as required during peak periods and/or unexpected absences.

Health & Safety:

• Responsible for filing, damaged equipment tracking and other related administrative tasks.

• Assume responsibility for the Health and Safety of all guests, members and athletes through their awareness, proactivity, and response to a wide variety of situations in the Centre as per Red Deer Polytechnic Emergency Response Plan.

• Demonstrate safe work practices by completing monthly workplace inspections, participating in facility fire and emergency evacuation drills, and ensuring safe work practices at the Centre as per Red Deer Polytechnic Emergency Response Plan.

• Activate emergency procedures as needed or directed by their supervisor.

Required Qualifications

• High school diploma or equivalent to about 12 years of schooling

• Level 3 CPR desired

• Ability to multi-task

• Customer service background/above average oral skills

• Ability to communicate effectively

• Computer skills in Microsoft Office

• Safety awareness

• Technical knowledge and proficiency

Preferred Qualifications

Salary or Hourly?

Hourly

Salary

$17.46/ Hour

Benefits and Compensation Information

An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.

About Red Deer Polytechnic

Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 100 industry-relevant credit and non-credit programs to approximately 11,000 credit, non-credit and apprenticeship students. With modern teaching and learning spaces, and state-of-the-art research and innovation centres, RDP provides education and applied research opportunities in partnership with industry and communities.

Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.

Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**

Posting Detail Information

Competition Number

Employment Type

Term-Certain Part-Time

Number of Vacancies

1

Desired Start Date

01/19/2026

Position End Date (if term-certain)

06/30/2026

FTE

0.857

Hours of Work

30 hours of work weekly, shifts will vary including evenings and weekends.

Open Date

12/08/2025

Close Date

01/05/2026

Open Until Filled

No

Note to Applicant

Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.

At RDP, we are committed to a merit-based hiring process, and we believe in an inclusive workplace that is fair, equitable, supportive, welcoming and respectful. We recognize, value, and leverage differences in identities, abilities, background, cultures, skills, experiences, and perspectives. Our practices are guided by the principles of the Alberta Human Rights Act and support the Truth and Reconciliation Commission of Canada’s Calls to Action. If you believe you have the skills and equivalent experience and potential to contribute to this role, we encourage you to apply

Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.

Special Instructions to Applicants

Required Documents

• Cover Letter

• Resume

Optional Documents

• References Names and Contact Information