Who you are

• Experience in offerwall preferred, alternatively performance marketing, or mobile user acquisition
• Proven account management or customer success background with a track record of retaining and growing partnerships
• Genuine curiosity about AI automation: you actively look for ways to use tools like Claude to work smarter
• Strong communicator who can translate technical nuance for non-technical partners and vice versa
• Data-driven mindset. You back your decisions with numbers and are comfortable in analytics tools
• Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures
• Hands-on experience with Metabase, PostHog, Intercom, Jira, or similar tools
• Experience working in a startup or small team environment where scope evolves quickly
• A self-starter who takes ownership without being asked
• Someone who loves building processes, not just following them
• Comfortable wearing many hats on any given day
• Humble, team-first, and genuinely happy to help — whether it's a partner query or a colleague needing a hand
• Tools You'll Work With:
• Klink Publisher & Advertiser Portal — internal partner management
• Metabase & PostHog — analytics and performance reporting
• Jira / Atlassian — task and project tracking
• Claude and other AI tools — for automation, drafting, and workflow improvement

What the job involves

• As our Customer Success Manager, you will sit at the intersection of our publisher network, advertiser relationships, and end-user experience
• You will be the right hand to Irfan, our Product lead and become the go-to person for ensuring our partners are set up for success, and our app users get the help they need fast
• This is not a ticket-closing role. It is a relationship-building, insight-generating, process-creating role for someone who wants to have real impact at a growing company
• Publisher Success:
• Monitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
• Build and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
• Monitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time
• Advertiser Support:
• Handle advertiser campaign queries and troubleshooting with speed and clarity
• Identify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them
• Reporting & Process:
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch — we are still building here and want your input
• Leverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed

The application process

• Submit a short cover letter to be considered for the role

Benefits

• Join at an executive level and be involved in decisions that shape the company’s future legal structure
• Autonomy and ownership - You’ll be completely and uniquely responsible for all legal activities and have the freedom to choose a direction
• The opportunity build your own team and success story, disrupting an entire industry with a completely alternative when it comes to reward- and wealth-distribution across user populations
• Work from our Berlin office or remotely and enjoy regular team events and occasional travel across Europe
• Brand new equipment (Macbook/Laptop, headphones, etc.) as needed
• You will receive a competitive salary and as an executive and leader, you will have an entitlement to a substantial equity stake in the business
• Take a trip with a forming team of highly skilled individuals who will always support you on this journey