Service Advisor - Lead
Top Benefits
About the role
Who We Are:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.
Position: Service Advisor - Lead
Position Type: Full time, Permanent
Location: Edmonton, Alberta.
Work schedule: Monday to Friday
Rate: Up to $38/hr.
Position Overview:
Supervise a team of 6-8 service advisors. Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!
What we offer:
- Attractive Compensation: Competitive Base hourly rate (D.O.E.)
- Work-Life Balance: Enjoy our accrued vacation time allotment.
- Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
- Financial Security: Plan for the future with employer matching RRSPs
- Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
**Essential Functions and Purpose:**Principal Responsibilities:
- Assist Service Counter staff with customer communication for units in the shop
- Build repair estimates and submit to customers to obtain approval
- Monitor Uptime Pro for First Communication and Express Assessment completion and Throughput Reason for Miss
- Monitor and maintain back-order parts repair order weekly
- Monitor and maintain to-return repair orders weekly
- Assist Service Technicians as required
- Primary support for Mobile technicians
- Open and close mobile repair orders
- Maintain mobile repair orders in U-drive system
- Reconcile mobile department work in progress (WIP) weekly
- Update mobile work schedules in Outlook calendar as necessary
- Maintenance Plans/Contract Maintenance Agreement functions as follows:
- Track of hours and mileage for contact customers monthly
- Send reminders to customers for services coming due monthly
- Update google doc with repair updates daily
- Assist with training of new Service department staff and coaching of existing staff
- Service Counter backup for vacation coverage
- Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
- Perform duties or special projects as assigned
Required Qualifications:
- 3 years experience as a Service advisor
- Experience supervising employees and managing related concerns
- Proven technical expertise
- Knowledge of trucks and parts
- Excellent customer service skills
- Excellent communication skills
- Excellent problem-solving skills
- Strong organizational skills
- Excellent time management skills
- Able to work in fast-paced environment
- Work well with internal and external customers
Who We Are:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.
Velocity Truck Centres is an equal opportunity employer.
#HP01
Velocity Truck Centres Canada is an equal opportunity employer.
About Velocity Truck Centres
With 18 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres Canada believes in fostering a better tomorrow through the power of one by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.
There is something special about working at Velocity Truck Centres Canada, and it’s been recognized by Canada’s Best Managed list for the past several years. Maybe it’s our exceptional culture that believes in equal opportunity, employee equity programs and career advancement. With our Power of One philosophy, our employees are supported to bring their whole self to work, to come together to foster a better tomorrow.
You won’t find a more genuine, driven and family-oriented group of humans anywhere. Integrity is important as we build a foundation through a reliable, safe and team environment.
- We also have an industry leading incentive program for our Heavy Duty Technicians!
For more information about everything Velocity Truck Centres Canada ( formerly First Truck Centre), please visit us at velocitytruckcentres.ca
Service Advisor - Lead
Top Benefits
About the role
Who We Are:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 16 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.
Position: Service Advisor - Lead
Position Type: Full time, Permanent
Location: Edmonton, Alberta.
Work schedule: Monday to Friday
Rate: Up to $38/hr.
Position Overview:
Supervise a team of 6-8 service advisors. Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!
What we offer:
- Attractive Compensation: Competitive Base hourly rate (D.O.E.)
- Work-Life Balance: Enjoy our accrued vacation time allotment.
- Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
- Financial Security: Plan for the future with employer matching RRSPs
- Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
**Essential Functions and Purpose:**Principal Responsibilities:
- Assist Service Counter staff with customer communication for units in the shop
- Build repair estimates and submit to customers to obtain approval
- Monitor Uptime Pro for First Communication and Express Assessment completion and Throughput Reason for Miss
- Monitor and maintain back-order parts repair order weekly
- Monitor and maintain to-return repair orders weekly
- Assist Service Technicians as required
- Primary support for Mobile technicians
- Open and close mobile repair orders
- Maintain mobile repair orders in U-drive system
- Reconcile mobile department work in progress (WIP) weekly
- Update mobile work schedules in Outlook calendar as necessary
- Maintenance Plans/Contract Maintenance Agreement functions as follows:
- Track of hours and mileage for contact customers monthly
- Send reminders to customers for services coming due monthly
- Update google doc with repair updates daily
- Assist with training of new Service department staff and coaching of existing staff
- Service Counter backup for vacation coverage
- Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
- Perform duties or special projects as assigned
Required Qualifications:
- 3 years experience as a Service advisor
- Experience supervising employees and managing related concerns
- Proven technical expertise
- Knowledge of trucks and parts
- Excellent customer service skills
- Excellent communication skills
- Excellent problem-solving skills
- Strong organizational skills
- Excellent time management skills
- Able to work in fast-paced environment
- Work well with internal and external customers
Who We Are:
Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.
Velocity Truck Centres is an equal opportunity employer.
#HP01
Velocity Truck Centres Canada is an equal opportunity employer.
About Velocity Truck Centres
With 18 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support certified group of facilities in Canada. Velocity Truck Centres Canada believes in fostering a better tomorrow through the power of one by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.
There is something special about working at Velocity Truck Centres Canada, and it’s been recognized by Canada’s Best Managed list for the past several years. Maybe it’s our exceptional culture that believes in equal opportunity, employee equity programs and career advancement. With our Power of One philosophy, our employees are supported to bring their whole self to work, to come together to foster a better tomorrow.
You won’t find a more genuine, driven and family-oriented group of humans anywhere. Integrity is important as we build a foundation through a reliable, safe and team environment.
- We also have an industry leading incentive program for our Heavy Duty Technicians!
For more information about everything Velocity Truck Centres Canada ( formerly First Truck Centre), please visit us at velocitytruckcentres.ca